1. What do I need to do in order to authorize someone to collect my postal items?
2. In which cases do I need to collect postal items at the post office?
3. What do I need to do in order ot receive mail at a new, temporary address?
4. What is the procedure for opening the post office boxes (PO Boxes) and how much it cost to use this service?
5. How should I address the item for post restant delivery and how long is the item keept at the destination post office?
6. Ten days ago I started the inquiry procedures for the item in domestic postal traffic and still have not received a response. Why is that so?
7. How should I address the letter for the recipient who is a tenant?
8. What are the services performed in the franchise post offices?
9. What is the fastest way to send a letter abroad?
10. How can I find a lost item?
11. Is there an express letter at the Post of Serbia?
12. What is the deadline for payment of money sent by postal money order?
13. How do I check the balance on current account at Postal savings bank and order checks online?
14. What is required of the documents and who should I contact regarding the introduction of a land line?
15. I sent a parcel from abroad which contained wardrobe, and I paid the postage for the package. However, the recipient also had to pay, when collecting the parcel, some not so small amount, which was apparently related to customs duties. Why?
16. How can I track the movement of the item which was sent abroad?
17. Where can I find catalogue with postage stamps from last year?
18. Do you perform valuation of postage stamps?
19. How can I get a copy or duplicate of the receipt of payment of tuition fees from 6 months ago?
20. How can I send money abroad from Serbia?
21. When I was sendign an item, they charged me at the post office counter, in addition to regular postage for the item, the charity stamp, why?
22. Can I send a COD item abroad?
23. Where on the website of Post Office is a list of postal codes and can it be downloaded?
24. Is it possible to send a box of cigarettes and bottles of alcohol abroad?
25. Where can I find ads for Tenders published and can you send it by email?
26. What is the commission for paying the telephone bill?
27. What is the commission for paying the telephone bill with payment order?
28. How can I find and download in electronic format Serbia phone book on your website or some other?
29. When I opened the parcel which was sent to me from abroad, I found out that it was missing part of the contents inside. What should I do, what is the procedure?
30. How many days approximately does it take for a parcel sent from Serbia to arrived to the United States of America?
31. What is the email address for sending complaint or compliments about the work of the Post?

Answers

1. What do I need to do in order to authorize someone to collect my postal items?
   Customer of the Company can realize his services through an attorneys, in accordance with general regulations on power of attorney.
   Power of Attorney can be issued for the delivery of all items, for certain types of postal items or for a specific item.
   The power of attorney issued by the post office is valid up to the deadline that is indicated on it, and no longer than the calendar year in which it was issued.
   Power of Attorney is made on the form "Authorization" in two or more identical copies, depending on the number of attorneys. A copy of power of attorney shall be deposited in the post office in which the authorization is issued, the attorney retains a copy for himself.
   Customer can use a power of attorney to authorize up to three persons.
   If the donor of power of attorney authorized two or three attorneys, and wishes to change any of the attorneys, he is obliged to revoke the old Power of Attorney and deposit a new Power of Attorney.
   When the post office issues the Power of Attorney to an individual, an employee at the post office is required to verify the identity of the donor of power of attorney, and to enter personal data from a document into the power of attorney, in the required place.
   If the donor of power of attorney is illiterate or due to personal defects or other reasons he cannot put his signature on a power of attorney, power of attorney is signed by a witness and the employee at the post office in that case, shall enter into the power of attorney personal data from the donor and the witness.
   The power of attorney issued in the post office, as well as power of attorney issued by a court or other competent authority shall be registered in the "Register of powers of attorneys."
   When the customer of the Company gives the power of attorney to a person who resides or is domiciled in the area of a different delivery post office, stamped and signed power of attorney by the donor power of attorney is registered in the "Register of Power of Attorneys" and dispatched to the destination post office for delivery to the attorney, and in the " Register of power of attorneys", in column "Note" shall be written the number of the insured letter, in which power of attorney was dispatched. Postage for this insured letter is paid by the donor of Power of Attorney.
   If the user of the PO Box – natural person authorizes another person for the collection of items from the PO Box, power of attorney is issued for the delivery of all types of postal items.
   If the user of the PO Box is – legal person, that person is required to authorize one or more persons for the collection of items from the PO Box and the authorization is issued for all types of postal items.. The authorized person to give power of attorney can also be the attorney.
   The power of attorney issued by the competent authorities or legal persons is valid up to the deadline that is indicated on it, and it must be signed by an authorized person in that state authority/ legal person and the sealed with the stamp of the state authority / legal person. The attorney shall deposit in the post office a copy or certified transcript or certified photocopy of the Power of Attorney. If the Power of Attorney does not have a specified end date that is valid for a period that is issued, it shall cease to be valid for reasons listed in the following paragraphs.
   The power of attorney issued by the competent authority or company shall cease to have effect upon expiry of the deadline, revocation by the donor of power of attorney, deathof the donor of the power of attorney or the attorney , when the donor of power of attorney is appointed with a custodian, or other reasons prescribed by law.
   If the donor revokes the granted power of attorney, he shall send the notice in written to the post office where the power of attorney was deposited. Revocation of power of attorney is recorded in the "Register of powers of attorney."
   In the event of loss of power of attorney, the attorney shall send the notice in written to the post office where he received the power of attorney. Donor of the power of attorney has to act in the same way, if he was notified of the loss of a power of attorney by the attorney. Donor of power of attorney in this case, gives attorneys a new Power of Attorney, if it still wants to.
   When exercising the right of the power of attorney, the attorney shall upon the request of the employee at the post office submit the power of attorney and prove his identity.
   The power of attorney can not be issued to a person who does not have legal capacity, who is an illiterate person or a person who can not sign the documents.


2. In which cases do I need to collect postal items at the post office?
   Collection of postal items includes hand over of items to the recipient or authorized person at the premises of the post office in the following cases:
   
   • When the recipient receives the Advice of receipt of the item, in accordance with the provisions of the Regulations on special conditions for the provision of postal services of the Company;
   • When the items are addressed to recipients - users of PO Boxes, regardless of whether these items are marked with the number of PO Box;
   • When the items are addressed to natural persons, and the address of the recipient contains the name of PO Box user;
   • When the items are addressed to poste restant, and
   • In other cases, in accordance with the agreed terms with the user.


3. What do I need to do in order ot receive mail at a new, temporary address?
   The recipient may request reforwarding of postal items, except for the court letters, to the new temporary address. The recipient has to submit Request in writing to any post office and pay the postage according to the determined price list. Term for treatment upon such a request can not be longer than 90 days. If submit an application in the mail that is not responsible for service delivery, the recipient is obligated to pay for shipping and postage mail request destination by the quickest method.
   The most practical is that the request for nadoslanje mail a new temporary address submitted in its sourcing mail.


4. What is the procedure for opening the post office boxes (PO Boxes) and how much it cost to use this service?
   In the post offices that have post office boxes (PO Boxes), natural and legal persons can open the post office boxes (PO Boxes). You have to fill in the appropriate form – request for using a PO Box, and using a PO Box is free of charge, if officials at the post, after a period of consideration of arrived items for the user, estimates whether the request for opening the PO Box is justified. From the documents, when applying to open PO Box, natural person must have an identity card and the representative of a legal person, company stamp and authorization.


5. How should I address the item for post restant delivery and how long is the item keept at the destination post office?
   The item should be addressed in the following way:
   POST RESTANT
   First and last name
   xxxxxx Destination
   After the arrival at the section for Post restant in the destination post office, the item is kept for 30 (thirty) days upon arrival.
   
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6. Ten days ago I started the inquiry procedures for the item in domestic postal traffic and still have not received a response. Why is that so?
   The Company is required to make a statement about the outcome of inquiry proceedings in the domestic postal traffic within 30 (thirty) days from the date of making the inquiry.


7. How should I address the letter for the recipient who is a tenant?
   For item sent to the recipient who is a tenant, the address, besides the name and surnames of the recipient has to contain the name of the landlord.


8. What are the services performed in the franchise post offices?
   The franchise post offices performs services which the Company agreed with the representative, in accordance with the signed contract, and for more information on the manner, procedure and all matters relating to the opening and operation of franchise post office, contact the Directorate for postal network of the Company, e-mail: dirposmre@jp.ptt.rs.


9. What is the fastest way to send a letter abroad?
   As an airmail item or as EMS item for certain world countries.


10. How can I find a lost item?
    If it is the registered letter, the sender has to initiate the inquiry procedure, and upon advice of receipt. Inquiry procedure, as a rule, should be initiated at the post office where the letter was handed over, but it can also be initiated at any post office. The international postal traffic, Inquiries may be submitted at any post office, with advice of receipt.


11. Is there an express letter at the Post of Serbia?
    There is Post Express item. You can find out more on the website www.postexpress.rs


12. What is the deadline for payment of money sent by postal money order?
    The deadlines for the transmission and delivery of postal money orders are:
    
    • Two working days in a local delivery area;
    • Three working days in the rural delivery area;
    • Five working days in the remote delivery area.
    The deadline for the payment of money order is 30 days from the day following receipt of the money order.
    When it comes to legal persons, the deadline for payment can be arranged to be less than 30 days.


13. How do I check the balance on current account at Postal savings bank and order checks online?
    For all questions related to current accounts opened in this Bank, visit its website at www.posted.co.rs.


14. What is required of the documents and who should I contact regarding the introduction of a land line?
    For all information on the introduction of a land line you need to contact existing land line operators who do business in Serbia.


15. I sent a parcel from abroad which contained wardrobe, and I paid the postage for the package. However, the recipient also had to pay, when collecting the parcel, some not so small amount, which was apparently related to customs duties. Why?
    All items that containing goods are subject to customs inspection and any customs duties, so for more information, contact the Customs, www.carina.rs .



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16. How can I track the movement of the item which was sent abroad?
    You can check status of recorded items, namely insured items, parcels, registered items sent abroad, and express items, by using the "Browser for items status" located on the front page of the Company website (click on tracking status), only for the period until the item is in Serbia. When the item is dispatched from Serbia, other postal administrations are responsible for the item and its status is no longer displayed in the specified application.


17. Where can I find catalogue with postage stamps from last year?
    You can find catalogue with postage stamps on the internet website of the Companywww.posta.rs., on the page "Philately".


18. Do you perform valuation of postage stamps?
    Post of Serbia does not deal with valuation of postage stamps, for that you can contact Union of Serbia philatelist.


19. How can I get a copy or duplicate of the receipt of payment of tuition fees from 6 months ago?
    When you do not have a receipt of payment, it is necessary to know the following information: post office in which you made payment, payment date, the current account to which the payment was performed and the amount paid.
    At the post office where the payment was made you shall submit a Request for the issuance of copies, and you will receive a certified copy of the order for payment..


20. How can I send money abroad from Serbia?
    Western Union money order is a service of the quickest ways for money transfer to / from abroad. Detailed information can be found on our website by clicking on the Western Union (home page, on the right), and on the opened page you can find a complete price list of that service. Also, all the necessary information can be obtained by calling the telephone number 011/333-4-999, or on the website www.transfernovca.rs .



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21. When I was sendign an item, they charged me at the post office counter, in addition to regular postage for the item, the charity stamp, why?
    Regulation on charging charity stamps is issued by the Government of the Republic of Serbia, and the Company is required to apply it.


22. Can I send a COD item abroad?
    At this moment it is not possible to send a COD item abroad.


23. Where on the website of Post Office is a list of postal codes and can it be downloaded?
    Postal codes are located on the Company's website www.posta.rs- click on "Find post office" you can see the map and you can click to the specific city and you will see postal network units belonging to the area (working unit). There is no option to download the database in electronic form.


24. Is it possible to send a box of cigarettes and bottles of alcohol abroad?
    When sending parcels abroad, it is necessary to know whether the items that you are sending are banned from import into the destination or transit country.
    The list of prohibited items and conditionally acceptable for import into or transit through countries of the world, you can find on the website of the Company, following the path: Send / Parcel / Citizens / International traffic..


25. Where can I find ads for Tenders published and can you send it by email?
    All advertisements for tenders can be found on the website the Public Procurement Office and we do not distribute these ads by e-mail.
    
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26. What is the commission for paying the telephone bill?
    At this point, for the amount to 2,000.00 RSD commission is 20.00 RSD, for the amount paid over 2,000.00 to 600,000.00 RSD commission is 1% of the amount, while for the amount over 600,000.00 RSD commission is 6,000.00 RSD.


27. What is the commission for paying the telephone bill with payment order?
    At this point, for the amount to 2,500.00 RSD commission is 25.00 dinars, for the amount paid over 2,500.00 to 600,000.00 RSD commission is 1% of the amount, while for the amount over 600,000.00 RSD commission is 6,000.00 RSD.


28. How can I find and download in electronic format Serbia phone book on your website or some other?
    Information on registered telephone subscribers in Serbia can be found at www.telekom.rs.


29. When I opened the parcel which was sent to me from abroad, I found out that it was missing part of the contents inside. What should I do, what is the procedure?
    Recipient or authorized person may claim a damaged or reduced content of the registered item, in this case the parcel, immediately upon delivery of the item, and not later than next working day. In this case the post office is obliged to execute the commission in the presence of the item recipient or an authorized person and to make minutes of the defects of the item.
    If the recipient or an authorized person declares a claim after he received the parcel, he shall submit a statement that damage or reduced content of registered item did not occur after delivery


30. How many days approximately does it take for a parcel sent from Serbia to arrived to the United States of America?
    Depending on how the parcel was sent, by surface or airmail, the parcel can be delivered in a time ranging from 5 to 30 days after shipment from Serbia.
    
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31. What is the email address for sending complaint or compliments about the work of the Post?
    All complaints or compliments regarding the work of the Post can be sent to the following e-mail: contact@ptt.rs
    
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