Description

Telemarketing is a service which enables market research, public opinion research and research in specific target market. Telemarketing is one of the best surveys and it is used when you want precise and fast information and statistics.
When conducting an interview, it is important to pay attention to the form of questions, duration of the call and sample selection.
In telemarketing, Center for PTT E-business (CePP) can offer three way of communication, depending on the type of research and practical appliance:

1. First way is a regular survey, conducted by call center operators in direct conversation with the target group. It is usually used when it is necessary to separate respondents according to their answers.
2. Second way is to crate automated voice machine which can dial, ask questions and generate reports about the calls. In this way, the surveys are uniformed, there is no influence of the surveyor on the respondents and the statistics and reports are always available.
3. Third way represents receiving calls and collecting the answers, and it can be done by using the service of call center or answers can be recorded as audio messages on automated voice machine. This principle is mostly used when some general questions are asked by media.

Benefits of a telephone interview:

• Lower expenses
• Precise and efficient interview
• Simple sample selection
• Fast generation of reports about the interviews
• Possibility of automation of the process
• Detail statistics

Telesales

Telesales is a service designed for clients who have need for direct communication with potential customers in order to increase sale of their services and goods.
CePP call center operators can present your service or goods, receive and create orders, or support direct sales in any other way for you.
This type of sales enables direct communication with customers and it can provide a useful feedback and statistics for further analyses to achieve better sales service.
When calling clients, it is important to carefully choose target market and sample selection to prevent contra effect and harassment.

Benefits of telesales are:

• Lower expenses of sales
• Direct communication with customers
• Unlimited time of communication
• Getting feedback
• Automation of the process of ordering
• Detail statistics

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Prices

Prices are determined according to your needs and precisely defined demands.

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Contact

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