In the new market conditions that include a precise definition of the status of each player at the postal services market, the Post Office of Serbia is positioned as a public operator, providing the universal accessibility of core services at the entire territory of the country. On the other hand, in the conditions of stronger and more uncertain market competition Public Enterprise of PTT Communications "Srbija" should take the place which belongs to it, due to its two century long tradition – the place of the national leader and one of the regional leaders at the postal services market of today, by innovating the existing and introducing new commercial services.
As one of the postal administrations who founded the Universal Postal Union (UPU), the Post Office of Serbia is the rightful member of this oldest postal forum and shall continue with giving its full contribution to all activities of UPU in the period to come, by intensive international activities, application, harmonization and keeping pace with currently valid regulations and recommendations in the sector of postal traffic.
Public Enterprise of PTT Communications "Srbija" shall face the challenges of the new market era at national and regional market with the innovated infrastructure and fixed assets as well as with the improved business applications.
It is our mission to place the Post Office of Serbia at the position of national and regional market leader, to ensure provision of universal postal service to all citizens of the Republic of Serbia, by constant development of new, profitable services. We want the Post Office of Serbia to be a profitable company, but at the same time we want it to be a reliable company, in which everybody would feel good. In addition to all of the above, we also want our customers to be satisfied with the kindness of those providing the right service to them.

Goran Ćirić M.Sc., Director General