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Access Agreement (postal agreement)
agreement with no written form, but is considered concluded in the moment when the postal service provider takes a postal item. The agreement shall regulate interrelations, mutual rights and liabilities of a sender and postal services provider.
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Additional value services
postal services of commercial service characterized by special requirements regarding their quality (time and place of reception and delivery, speed of transfer, e-tracking of items from its reception to delivery, etc.) and manner of transfer (courier, express, hybrid, etc.)
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Addressed item
An addressed item is a postal item with the address of the recepient on it, to which the item should be delivered.
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Address code
An address code is a series of characters which determines the address of the addressee, which is unique for the territory of the Republic of Serbia.
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Addressee/consignee/recipient
Addressee is a legal or natural entity to which the postal item is addressed and to which the item is handed over based on the sender’s order.
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Advice of receipt
a form which is filled-in when posting registered or insured letters. All data about the addressee, its value, are stated in this form, and the sender may demand some special services by ticking them. The sender shall sign this form, because it is left with him as an evidence that the item was posted at the counter of post office and as an important proof in case of claims/complaints or loss of the item.
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AR label
"AR" label is used to indicate postal item with advice of delivery. This label is placed on the address side of letters or parcels, and it is can be inserted or circled on the accompanying documentation. It is impressed on the writs mechanographically, so no need for sticking the label on.
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Barcod
A barcode is a machine-readable Universal Production Code (UPC). Barcodes are read by use of scanner which is passed over the code and registers the UPC. The thickness of every black line and the white space between them present one of the digits which is contained in the UPC.
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Cash express
Cash express is a service which provides cash payment on the address of the current account (with the Postal Savings Bank) owner. This service is initiated by the call on 9809. Term of payment is three hours or at the pre-defined appointed time.
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COD item
Cash-on-delivery item is a postal item delivered to the addressee against the payment of the COD amount on behalf of the sender of the item.
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Cecogram
is an open postal item with contents suitable and intended for blind persons. This item on its address side has an indication “secogram”. Its dimensions are like those for letters, and may weigh up to 7 kg. As an act of solidarity towards the blind people, the postage is not charged for these items.
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Collective postal box
is used for delivery and collection of postal items for those customers who live far away from the populated places and it is placed along the road or at the crossroads, or on some convenient place both for customers and postmen.
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Confidential
implies protection of personal data, confidentiality of transferred or memorized data and protection of privacy.
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Consignment (group handling of items)
Consignment (group handling of items) is a dispatch of bulk mail of a single sender/consignor for one or more addressees/consignees.
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Correspondence
Correspondence is an exchange of letters between sender and addressee.
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Customer of postal service
Customer of postal service is a legal or physical person using postal services, sender or addressee; a sender is a person requesting a postal service to be performed; an addressee is a person to whom the postal item is directed.
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Delivery of items
to the addressee or some other authorised person, in post office, at the address of the addressee, by use of home postal box, etc.
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Direct mail
Direct Mail is an item containing fliers, catalogues, advertising samples, brochures, promotional newspapers and magazines, promotional CDs, notifications, i.e. all means used to transfer advertising information regarding a new product or service, quotation offer, used to collect opinions and the relevant marketing data, various notifications. It is a powerful marketing weapon of every company wishing to increase and improve the selling, gain new and keep the old customers. It can be Addressed Direct Mail (the most economical aspect of directly addressing the user, with full name and surname, i.e. name and address of the addressee) and Unaddressed (the marketing means used to promote the products and services, to be distributed to the target segment of population).
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Electronic Certificate
Electronic certificate is an electronic document which verifies the connection between data for electronic signature and the signatory’s identity.
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Electronic signature
Electronic signature is a group of data in electronic form which are adjoined or logically related with the electronic document, also used for identification of signatories/customers.
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Elektronic services
Electronic services are the services which include the electronic reception, sorting, transfer and delivery of all the electronic certified postal items.
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EMS (Express Mail Service)
EMS item is a specially urgent item for which the sender may get receipt and is delivered against the addressee’s signature. The sender may require the services with the additional value, such as tracking of items, time of delivery, collection of items in one’s business environment, etc.
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Express item
Express item is a postal item which apart from its urgency is qualified with additional values established by the Service Regulations and general requirements of postal service operator.
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FDC (First Day Cover)
FDC (First Day Cover) is a special occasional envelope with the appropriate stamp, with the special postal date-stamp and the accompanying drawings and texts. It is issued on the first day of marketing the stamp or stamp series.
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Flats (printed matters)
are printed publications which is published every day, occasionally or in certain periods (newspapers and magazines). It is an open item which contains newspapers, magazines, catalogues, brochures, leaflets, advertisements, pricelists, bus and flight timetables, directories, calendars, statistical reports and other printed matters, but also invoices, order forms, dispatch notes, payment slips, magnetic media, CDs, etc. They bear the inscription “printed matter” or “Imprime”. Dimensions are similar to those of a letter. They may weigh up to 2 kg, but if it contains a set of books or some other indivisible material, up to 7 kg. If they are sent abroad to the same addressee, and they weigh more than 2kg, they shall be packed in the bag.
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Force majeure
an actual event which happened unexpectedly, and could not be avoided or eliminated.
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Franking machine
Franking machine is a kind of computer device which is used to print or stamp impressions instead of postal stamps as a sign that the postage is paid.
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General preconditions for postal services provision
General preconditions for postal services provision are the conditions necessary for the postal operators to perform postal services.
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Identification mark
Identification mark is a graphic symbol and/or a set of characters which are uniquely used to identify a certain postal operator.
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Insured items
The term “insured items” refer to: insured letter, EMS item or parcel on which the sender indicates the value of contents, but if the item gets lost, damaged or reduced in contents, the indemnity is paid to the sender up to the amount of the insured value.
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Inquiry
procedure necessary to exercise rights for indemnity or other claims stipulated in the agreement on postal services rendering. The customer has to submit a written form of application and a proof relevant for the inquiry. It is established that the responsibility is on the Post, the customer is paid the sum up to the amount of the insured value or COD amount, as well as the value of postage paid for transfer and inquiry of the item, for insured and COD item; if some other items with special service are lost, the customer is paid the five-fold postage intended for the transfer and inquiry; if the contents of the item is damaged - the amount of the estimated damage and if a postal money order is lost or wrongly paid out - the entire money order amount and the paid postage shall be refunded.
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Item with return receipt
a postal item for which the sender, upon its delivery to the addressee, receives a document (return receipt) with the data referring to the time of delivery and signature of the addressee.
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Letter
Letter is a closed item of well protected contents from possible damages during transport. It may weigh up to 2 kg. The smallest dimensions of letter may be 14 x 9 cm. Sum of length, width and height of letter may be up to 90cm, but the largest of the three dimensions may be up to 60cm. A letter may be square or in the form of cylinder, when the length and two diameters may be up to 100.4 cm, and the largest of the dimensions may be up to 90cm. Sum of length and two diameters of such a letter may not be less than 17 cm, with length of at least 10 cm. The reception of letters is at the post office counters, but if it does not require special service and has its stamp of sufficient value, it can be thrown in the mailbox. A letter may be registered, insured, COD, with return receipt, airmail, writs, and letter to be delivered personally to addressee. Postage may be charged depending on its weight, insured value or special/additional service.
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Letterpost items
are items which imply correspondence, printed matters, goods and other articles; these are letters, postcards secogram and small parcel addressed to a certain addressee.
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Mailbox
Home mailbox is a means of postal network for delivery of postal items which is used for delivery to the addressee, and it is located in a residential building or at the entrance to the yard.
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Mailbox / Postal box
Mailbox is a box in which ordinary letterpost items can be inserted, so that the postal services provider could dispatch them to their addressees.
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Mails
Mail is a one-time dispatch of postal items. A mail may contain one or more bags with postal items. There are regular and extraordinary mails made when extremely high quantities of items are received. Depending on the items to be dispatched, we defer the following mails: united ("S"), insured ("V"), parcel insured ("PV") and letterpost mails ("Z" and "z").
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Office of exchange (OE)
Office of exchange is a post office which performs operations of arrival and dispatch of the international postal items.
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Parcel
Parcel is a closed item with an insured value, which usually contains goods and other objects, but it can also contain a written notification. Sum of its length and perimeter measured across the widest point may not exceed 3m, and the largest dimensions may not exceed 1.5m. Post offices receive parcels weighing up to 31.5kg. Parcels weighing more than 20kg shall be received only in specially designated post offices or in business premises of customer according to the contractual conditions. There are special services for parcels: COD parcel (delivery to the addressee against the payment of COD amount on behalf of the sender; parcel with return receipt - a parcel the delivery of which the addressee confirms in written form on the "return receipt" form - which is afterwards returned to the sender; a special delivery parcel is requires a special care in transport and is labelled “fragile”; and a restricted parcel is a special delivery parcel requiring exclusive delivery to the addressee, labelled “personal”. Sender/consignor or the addressee may use some of the additional services: upon consigner’s request - redirection of parcels to a new address, parcel return from the receiving post office before dispatch, parcel inquiry, parcel with advertising message, issue of subsequent receipt on parcel reception, parcels with paid reply, reception of parcels on the customer’s premises, packing and addressing of parcels and filling-in the forms, home delivery of parcels (in the territory where such delivery is organised) and directing the parcels for Poste Restante; upon the addressee’s request - keeping of parcels in a post office up to 30 days; home delivery of parcels on a certain day/time, redirection of parcels to a new address, PO box and delivery of Poste Restante parcels.
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Philately
Philately is collecting, storing, studying and exhibiting of postal stamps, stamp entities and other philatelistic things.
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Postal money order
service which provides a legal or natural person to send money to the addressee/recipient/consignee to any address on the territory of the Republic of Serbia.
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Postal seal
is a vital instrument of operation of every post office. Its shape, size, manner of manufacturing, material and data to be engraved are prescribed by the technical conditions. Every post office has at least one postal seal, used for application on postal items, documents of payments and postal and invoice documents. The code and name of the post office, indication of work place, and in the middle - the movable numbers which indicate date, hour, month and year of application,- are engraved on the seal. The seals may be regular, special, machine, terminal, etc.
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Post Office Box
is a uniquely-addressable lockable box located in a post office. PO boxes are rented from the post office (upon conclusion of an agreement) either by individuals or by businesses. The customer receives a key from his/her box and picks up mail regularly. Every PO box has its number.
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Post Express
is a courier door-to-door service which provides customers with the quickest and safest transfer and delivery of their items in the prescribed and guaranteed time-limits. PostExpress items are received by the courier mediation in 64 towns at the address indicated by the customer when calling a unique phone number to order the service.
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Post Restante
"Poste-restante" is an indication which indicates that the items shall not be delivered to the addressee’s address but at the post office. This indication should be placed on the address side of the item All the items with this indication can be kept in the destination post office up to 30 days.
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Postcard
Postcard is an item without envelope, weighing up to 20 g. The dimensions of postcard may not be less than 140 x 90, or bigger than 150 x 105 mm. For all postcards or greeting cards exceeding these limits, the postage is paid as for a letter.
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Postage
Postage is the price paid by the customer for a certain postal service rendered.
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Postage stamp
is a postal value applied to a postal item as an evidence of payment for postage and other postal services.
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Postal items
Postal items were letterpost items and money orders - in classuc and e-form, as well as parcels on which the address is indicated or which are marked in such a way so that the addressee may be easily established.
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Postal network
Postal network is made of units of postal network and resources used by the postal operator to perform postal services.
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Postal code
is a series of numbers/digits used to replace a name of the postal network unit or as an additional data of the unit. The same postal code cannot be used by two or more post offices. Postal code is an integral part of the address. Postal code contains five digits, each of them bears a certain meaning, looked from left to the right.
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Postal operator
Postal operator is a domestic or foreign entity which is a direct provider of postal services.
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Postal services
services which include the reception, sorting, transfer and delivery of postal items.
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Postal Services Pricelist
Postal Services Pricelist is an indices of postal service prices used by the postal services provider for charging the services.
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PostNet money order
a service of the swiftest money transfer, exclusively intended for natural persons. The payments are effected in the PostNet post office, based on the sender’s request, the money is paid out to the recipient at the counter of any post office or on the indicated address in the delivery area of the authorised post office. PostNet money order provides you with the immediate availability of money, i.e. immediately upon sender’s payment is effected, the recipient can obtain the money sent.
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Postsped
is a service of postal forwarding which enables that the items subject to custom clearance and foreign-exchange control pass easily through customs procedure at import and export of items. Postsped has its offices in Belgrade, Novi Sad and Niš.
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Provider of Postal Services
Provider of postal services is a legal entity authorised to render postal services pursuant to the Postal Services Act.
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Public Postal Network (PPN)
Public postal network are postal buildings, equipment and resources interconnected in a unique technical and technological entity which renders universal postal services on the entire territory of the Republic.
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Public Postal Operator (PPO)
Public postal operator is a provider of postal services with the obligation of universal postal service provision and exclusive right to render reserved services.
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Qualified electronic signature
Qualified electronic signature is an electronic signature which is used as a reliable guarantee of the signatory identity and the integrity of electronic documents and thus prevents subsequent denying of responsibility for their contents.
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Receipt
a confirmation for the postal item which is delivered or received.
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Reception/acceptance of postal items
reception of postal items implies taking over of postal items from a postal service customer at a post office, at the address of the sender, by use of mailboxes, collective mailboxes, etc.
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Reception list with dispatch note
is a form which is filled-in when posting a parcel in the domestic traffic. A dispatch note follows every parcel and contains all the relevant data of the sender and addressee, and of weight and of requested special services. In the international traffic, the parcel is followed by a dispatch note and a customs declaration.
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Recorded delivery items
a postal item for which the provider of postal services gives to the sender a receipt and delivers the item to the addressee against signature, but in case of loss, damage or reduction in contents, the amount of the charged postage is reimbursed.
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Recorded items
Recorded items are those which are recorded in the appropriate postal documents in the course of all the transfer phases. The items have its reception number and the customer receives the receipt. The recorded items are registered and insured letters, parcels, all kinds of postal orders, etc.
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Registered items
for which a postal operator keeps special records and issues a return of receipt. Registered items are recorded delivery items with possible proof of delivery upon request of the sender.
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Reply-paid mail
a postal service intended for legal entities which send their catalogues, brochures, questionnaires, surveys and other advertising material to a vast number of various addresses, expecting to receive return replies. This service requires PO box in some of delivery post offices in which the paid replies can be placed. The addressee may return this kind of item to the sender without postage payment.
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Reserved postal items
services which the state guarantees to the postal operator of the universal postal service as the exclusive rights but within certain limits regarding weight and price.
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Restricted parcel
a special delivery parcel requiring exclusive delivery to the addressee, labelled “personal”. It can also be delivered to its proxy.
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SDR (DTS-Droits de tirage spéciaux)
SDR is the right of special drawing. The monetary unit used by all the countries to denote the insured values on items in the international traffic (the golden franc was used before for this function). The Yugoslav Community of PTT publishes the list of countries with which we exchange international letters, with insured value and with the maximal amount in SDR. Currently, one SDR amounts to 102.75 RSD.
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Sealing wax
Sealing wax is an easily melted red wax used for closing (sealing) of postal items.
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Sender/consigner
is a legal or natural person who sends a postal item and is bearer of all the rights and liabilities pertaining to the agreement, until the regular delivery of the postal item.
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Signet-ring
Signet-ring is a specially designed metal plate with handle (or on the ring) on which a sign, a letter or some other symbol is engraved; it was used for stamping letters and other documents; forerunner of date-stamp today.
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Small parcel (international)
Small parcel (international) is the addressed international letterpost item containing goods and other objects, weighing up to 2 kg.
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Special conditions for performing postal services
conditions prescribed and published by the postal operator in accordance with the law and international standards.
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Special postal services
Special postal services are those for which the sender requires a special treatment regarding their transfer and delivery.
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Storage fee
Storage fee is the amount of money to be paid by the addressee for days when its letter or parcel was stored in the post office although informed by the Call-for-item left in its mailbox.
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T seal – (insufficient tax)
In cases when a seal “T” is impressed in the upper right angle of the address side of the item, this signifies that the postage is undercharged. A fraction with the first number denoting an amount of the insufficient postage, and the second- the amount of postage for surface letter of the first rate of weight in international traffic is inserted by the seal on such items for abroad. Such an item is returned to the sender/consigner if the address is stated, and if not - the item is proclaimed undeliverable.
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Track & Trace System
is an information tool for tracking an item. Thus a customer can obtain information on its item and its status, anytime by Internet connection (www.posta.rs) or by phone.
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Unit of Postal Network
Unit of postal network is a place where postal services are rendered. A PPO unit of postal network must be defined by its name and postal code.
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Universal postal service
a group of postal services which are continually provided on the territory of the Republic of Serbia, under the equal conditions for all the customers, and within the prescribed quality and at affordable prices.
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Universal Production Code (UPC)
is a 12 digit number which is assigned to every product. The first six digits bear the producer’s data, and the next five represent a unique number of every product, but the last digit in a sequence (a check digit) serves to confirm that the UPC for a certain item is correct.
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Unreserved postal services
Unreserved postal services include postal services from the domain of universal postal services which exceed the established limits by weight and/or at the price for reserved services and all the other postal services, including also the services of additional value.
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Western Union money order
The quickest manner of money transfer to/from abroad. The money can be sent to/from over 200 countries in the world. The Post of Serbia offers Western Union services in RSD only. The fees for the service are charged according to the Western Union pricelist, and only the sender can pay for it.
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Writs
court letters and notifications upon administrative and offence procedures are letterpost items which, pursuant to law, are sent by the courts, state administrative bodies and other bodies with public authorisations.
