Serbian Post, as an active participant in international traffic, cooperates with a great number of authorized postal operators world wide, in order to deliver your parcel on time, in agreed time limits.
When sending a parcel abroad, its very important to know whether the items you want to sand are forbidden in the country of destination, or in the transit country.

Description

Parcel services imply conveyance of closed items (parcels) with a designated value and registered receipt number, which usually contain goods and other objects.

Conditions for parcel mailing

Weight: Allowed parcel weight in international traffic depends on the terms which are defined by the postal administration of a country of destination.

Value: Parcel value must be indicated on the parcel and on the "Dispatch note" form, which accompanies the parcel from its receipt to its delivery. In international traffic, a parcel can be sent as a parcel without the indicated value.

Dimensions: Minimum dimensions of address side are 140 x 90 mm. Sum of its length and perimeter measured across the widest point may not exceed 3000 mm, and the largest dimensions may not exceed 1500 mm.

Addressing: Each parcel has to contain full addresses of its sender and recipient.

Prohibited contents: It is legally prohibited to receive and convey parcels containing explosive and inflammable substances, narcotics, live animals, except those animals the conveyance of which is defined by special mailing terms and conditions.

Packaging: Package has to suit parcel's weight, shape, content, size and designated value. Sender is responsible to protect his parcel from damage by adequate package. A parcel may be packed in wrapping, box, case or bag, and shall be, if possible, cross-tied with a rope of adequate strength.

Our users may hand over their parcels of various contents in any post office and ask for any special and additional service that add to convenience and quality of this service.

Special parcel services

Special parcel services are those that, when chosen at handover in post office, involve a special treatment of parcels during their conveyance.

• Parcel with return receipt is a parcel of which the delivery is confirmed by the recipient on the "Return receipt" form, that is afterwards returned and delivered to the sender.

Additional parcel services

As a sender and/or recipient of a parcel you may use, according to your needs, any of our additional services.

Additional services on sender's request

• Tracing parcels
• Parcel packaging and addressing and form filling
• Address change for parcels in international traffic

Additional services on recipient's request

• Storage of parcels in post office for more than agreed terms
• Resending parcels, i.e. attempt of resending

We offer you a possibility to choose, according to your needs, handover method and place, packaging suitable for the content you are to send and any special or additional service.

Additional services as per official responsibilities

• Storage of parcels for delivery – storage charges
• Repackaging of parcels
• Parcel presentation to customs in export
• Parcel presentation to customs in import
• Notifications to the addressee or to the sender to provide required documents for customs inspection
• Return of undelivered parcels (return postage is charged)
• Reception and keeping record on power of attorney

How to address your parcels properly

»top

Time limits

Parcels will be transported and delivered in the following time limits, including the arrival day at the office of exchange (i.e. arrival day of parcel to our country):

• up to two working days - in a narrow delivery territory
• up to four working days – in a wider delivery territory
• up to seven working days – in the widest delivery territory

The above-mentioned time limits exclude the day of receipt of the item, Saturdays, Sundays, national and religious holidays and other non-working days, if PTT does not deliver and dispatch mail on such days.

»top

Prices

Prices for parcel delivery in international postal traffic (inbound) are included in the basic price of the parcel.

Price list of parcel services in international traffic

Whole price list of postal services in international traffic

»top

Contact

Any further information on parcel services may be obtained by contacting any PTT working unit or Postal service directorate, depending on territory of your residence.

»top

Frequently asked questions

Packing

1. Do I have to bring an open parcel?
   Yes, its necessary for security reasons.
2. How can I pack my parcel?
   You can pack the parcel in your own package (wrapping, box, case or bag) or in original parcel package, for general or special purpose, in different colors and dimensions, bought in post office, up to permitted dimensions.
3. Do you pack the parcels?
   Yes, the Post of Serbia offers packing of postal items, i.e. parcels, as an additional service. So you can bring the content you want to send to any post office, and our clerks will pack it properly.
4. Do you have package for bottles?
   Yes, you can buy packages for special purpose, made from three layer cardboard, designed for packing bottles, projects, paintings, calendars.
5. What dimension can a parcel be?
   Parcel has to fit following dimensions:
   Sum of its length and perimeter measured across the widest point may not exceed 3000mm, and the largest dimensions may not exceed 1500 mm. Minimum dimensions of address side could not be smaller than dimensions of a letter, 140mm x 90 mm.
6. What is the highest value of a parcel?
   In international traffic indicated value depends on the terms which are defined by the postal administration of a country of destination.
7. What is the biggest weight of a parcel?
   Parcels weighing up to 20 kg are received on the counters of post offices. And the parcels of bigger weight than this are handed over under agreed conditions in specific post offices, postal centers or in business premises of the user.

Parcel contents

8. Can I send money within the parcel?
   No, the parcel is closed mail with the indicated value which contain goods and other objects.
9. Where can I hand over an international parcel?
   An international parcel can be handed over at any post office.
10. Can I send food aboard?
    Yes, but in accordance with the regulations of the country of destination. For example:
    
    • England do not accept meat product in parcels;
    • America and Canada do not accept alcohol in parcels;
    • Norway allows only one box of cigarettes.
11. Can I send CD-ROM abroad?
    Yes, but only in original package.

Delivery

12. When will the parcel be delivered to America?
    Time limits for parcel transport depend on special services which the sender chooses when he hands over the parcel. If sender chose air transport, parcel will be on the next air freighter to USA and that is 4 times a week. If this service is not required, the parcel will be transported by surface, once a week. Time limits for parcel delivery also depend on organization of postal traffic in the country of destination.

»top