Parcel services represent one of the basic services of PE Post of Serbia, intended for both natural and legal persons who want to send goods and different objects to recipients abroad.
Parcels are registered postal items, with or without the indicated value, packed on a prescribed manner, which usually contain goods and other objects.
Parcel and document that accompanies it must contain information about the weight, and the document must also contain detailed description of contents of the parcel.
Weight: Allowed parcel weight in international traffic depends on the terms which are defined by the designated postal operator of a country of destination.
Value: Indication and the amount of parcel value in international traffic depend on the terms which are defined by the designated postal operator of a country of destination. If the destination country receives insured parcels, the value must be indicated on the parcel and on the "Dispatch note" form, which accompanies the parcel from its receipt to its delivery.
List of countries with maximum allowed weight and maximum indicated value can be seen here.
- Smallest dimensions of the address side are 90mm * 140mm.
- Maximum dimensions of the parcel are defined by the designated postal operator of the destination country, but it cannot be bigger than: sum of its length and perimeter measured across the widest point may not exceed 3000 mm, and the largest dimensions may not exceed 1500 mm
Addressing: Each parcel must have on the package or on the cover of the package, full addresses of its sender and recipient, written clearly, in Latin letters and Arabic numbers. If in the destination country other letters and numbers are in use, it is recommended that the address is written in those letters and numbers too.
Address of the recipient shall be written in the lower right part, and the address of the sender in the upper left part of the address side of the package. It is desirable to indicate the recipient's phone number and also to put a copy of the address of the sender and recipient inside the package.
Legal person can send samples and promotional material as well as the commercial goods within the parcel.
Samples and advertising material
For sending samples and advertising material it is necessary to submit, together with the item, the following documentation:
- Statement for the export of advertising material and samples on the memorandum addressed to the „Customs office Belgrade (Novi Sad or Nis), Customs outpost Post office Belgrade (Post office Novi Sad or Post office Nis) depending on the territorial affiliation of the place of sending the item to the competent customs post office;
- Pro-forma invoice or other commercial, official or accounting document declaring the amount of goods on the memorandum (just for the need of the Customs outpost of our county);
- Appropriate number of copies of the Customs Declaration which are available at the post office counter. Sender, by signing in the appropriate section, confirms the accuracy of the given data. It is necessary to fill-in the forms clearly with a detailed description of item’s content by type, weight, and values (general description of items are not allowed, such as: "advertising material", "samples", etc.). It is preferable that one copy of the customs declaration is written in Serbian, and all other copies in English, French or in a language understandable to the destination country, in order to facilitate the customs procedure.
- Dispatch note Form available at the post office counter.
- Posting note Form available at the post office counter.
If the item contains commercial goods (goods intended for further sale) the following documentation is necessary, in case the condition for using the PostExport-Export of goods service is not met:
- single administrative document (SAD form) - with the mediation of forwarding office;
- Appropriate number of copies of the Customs Declaration which are available at the post office counter. Sender, by signing in the appropriate section, confirms the accuracy of the given data. It is necessary to fill-in the forms clearly with a detailed description of item’s content by type, weight, and values (general description of items are not allowed, such as: "advertising material", "samples", "spare parts", etc.). It is preferable that one copy of the customs declaration is written in English, French or in a language understandable to the country of destination, in order to facilitate the import customs procedure.
- Dispatch note Form available at the post office counter.
- Posting note Form available at the post office counter.
Prohibited contents: Postal parcels cannot contain the following:
- drugs and psychotropic substances;
- explosive, inflammable and other dangerous substances, as well as radioactive materials;
- forged items and piracy material;
- scandalous or immoral objects;
- live animals;
- explosive devices, ammunition and their replicas;
- objects that can be dangerous for employees because of their nature or packaging and which can damage other items or postal equipment;
- documents which have the character of current and personal correspondence exchanged between persons other than the sender or recipient;
- Effective domestic and foreign money, except when approved by the National Bank of Serbia(NBS);
- Other object whose import or trade is forbidden in the country of destination;
Before sending a parcel abroad, its very important to check whether the items you want to sand are forbidden to be sent in, or exported in the country of destination, or in the transit country.
List of prohibited and conditionally acceptable items for import in, i.e. transit through the specific county in the world you can see here.
Packaging: Each parcel must be packed and closed so it suits its weight, shape, content, size, indicated value and to the manner and length of its transfer. Sender is responsible for the proper packaging of the content and closure of the parcel. Each package and closing must protect the content, so it cannot be damage by the pressure and successive handling and that the content can only be damaged with obvious traces of violence. Each parcel should be particularly tightly packed. on the packaging or on the wrap There should be enough space on the packaging or on the wrapper to put official signs and postal labels.
The parcel may be packed in the senders own package or in the original packaging, of general and special purpose, different shapes and sizes, purchased at post offices.
Our users may hand over their parcels of various contents in any post office and ask for any special and additional service that add to convenience and quality of this service.
- Items made of glass or other breakable items should be packed in a sturdy cardboard box filled with appropriate protective material. Any friction or impact during transportation must be prevented between any objects or between the objects and the sides of the box.
- Liquid and easily soluble materials must be placed in a completely impermeable containers. Each container must be placed in a special resistant box filled with appropriate protective material, in sufficient amount to absorb the liquid in case of breakage of the container. The cover must be secured so that it can not be easily opened.
When handing over the parcels, users can ask for some of the special service or service on special request that add to the quality of this service.
Special parcel services
- Insured Parcel is a registered item, insured up to the value indicated by the sender. The insured value should correspond to the real value of the contents, i.e. the significance it has for the sender, but it is allowed to indicate just the part of the value. The value is expressed in numbers and letters on the parcel and on the dispatch note which accompanies the parcel. The value is calculated and expressed in DTS (SDR) (1 DTS = 154,0138 dinars).
- Parcel with Return Receipt is a postal item for which a sender requests a written confirmation of delivery, usually, on the “RETURN RECEIPT” form, which is afterwards returned and delivered to the sender, as a non-registered postal item. Return receipt is filled-in by a sender and submitted together with the parcel. Possibility of this service depends on the conditions defined by the designated postal operator of the destination county.
- Fragile/Bulky parcel: A fragile parcel is any parcel containing easily breakable articles (glass, porcelain, ceramics, etc.). A bulky parcel is a parcel of special form and structure that may be not be stacked and conveyed together with other parcels, i.e. the parcel of a size larger than prescribed. The availability of these services depends on the requirements set by the authorised postal operator of destination country.
- Airmail Parcel is a parcel for which the sender requires air transport when handing over the item
Additional services on sender's request
- Redirection of parcel to the new address;
- Return of parcel from the receiving post office before dispatch;
- Change of address for parcels;
- Parcel inquiries;
- Issuing of additional advice of receipt for parcels;
- Packaging and addressing of parcels, filling-in the forms.
Additional services on recipient's request
- Storage of parcels in post office for more than agreed terms;
- Resending of parcels;
- Redirection of parcels to the new address;
- Issuing of subsequent evidence of parcel delivery.
Additional services as per official responsibilities
- Return of undelivered parcels (return postage is charged)
- Reception and keeping record on power of attorney
- Storage of parcels for delivery according to the determined deadlines (storage is charged)
- Repackaging of parcels with damaged content and making of minutes on irregularity of items
- Parcel presentation to customs in export and in import
- Submission of the parcel for stamping or control to the competent authority
- Notifications to the recipient or to the sender to provide required documents for customs inspection
Expected transfer time limits do not include:
- Reception day
- Non-working days of reception and delivery postal operator
- Retention time of items at customs
- Holidays celebrated as non-working days by both reception and delivery postal operator
Information about the customs procedure and possible necessary documentation for customs procedure, you can get by calling the number of the Customs post office in Beograd, Novi Sad or Nis, depending on the territorial affiliation of the sender.
Customs post office:
- export 011 3643 109
- import business customers 011 3643 060
- import private customers 011 3643 059
- Novi Sad 021 4807 206
- Niš 018 509 335
For more information about parcel services, please contact our Call centre: 0700 100 300 (charged at price of a local call) or appropriate organisational unit within Services Function.
- Do I have to hand over an open parcel?
Yes, in international traffic it is necessary to hand over an open parcel.
- What does it mean to indicate the value of the parcel?
Value of the parcel represents the insurance of goods and enables compensation of damage in the amount of the indicated value in case of loss or total destruction of the item.
- Can the recipient pay the postage for transfer of parcels?
No, postage for transfer of international parcels is paid just by the sender when handing over the parcel.
- Are the time limits for transfer of parcels guaranteed?
In international parcel traffic there are only expected transfer time limits.
- Can a natural person send samples and promotional material, if so are there some documents that need to be submitted?
Samples and advertising material can be sent only by a legal entity and in that case it is necessary to supply the following documentation for the needs of customs office:
- Statement for export of advertising material and samples
- Pro-forma invoice at declared amount of goods value only for the need of customs office
- How should I fill-in the forms that accompany the parcel (CN23 and CP71)?
For sending parcels in international traffic, sender has to fill-in and submit to the post office appropriate number of copies of the Customs declaration form (CN23) and Dispatch note forma (CP71). Sender, by signing in the appropriate section, confirms the accuracy of the given data. It is necessary to fill-in the forms clearly with a detailed description of item’s content by type, weight, and values (general description of items are not allowed, such as: "spare parts", "samples", "food", etc.). It is preferable that one copy of the customs declaration is written in Serbian, and all other copies in English, French or in a language understandable to the destination country, in order to facilitate the customs procedure.
- Where can I hand over an international parcel?
An international parcel can be handed over at any post office.
- International parcel whose sender is a legal person and which contains samples and promotional material could be handed over at any post office
- International parcel whose sender is a legal person and which contains goods intended for sail can be handed over, as follows:
- parcel whose sender is a legal person and which contains goods, followed by a invoice of total value up to 1000 Euros, and which is received according to the simplified customs procedure (Post Export – Export of goods) is received at the post office specified in the contract. For more details click here.
- parcel whose sender is a legal person and which is submitted together with single administrative document (SAD) for customs clearance is received only in customs post office.
- parcel whose sender is a legal person, and which is submitted together with single administrative document (SAD) after the customs clearance, is received in all post offices.
- parcel whose sender is a legal person, and which is represented to the customs by the postal forwarding service (Post Šped) is received in all post offices.
Parcels could be tracked on the web site of the Post of Serbia http://www.posta.rs/struktura/eng/aplikacije/alati/posiljke.asp