Parcel services imply conveyance of closed items (parcels) with a designated value and registered receipt number, which usually contain goods and other objects. Parcels may be mailed in domestic and international postal traffic.

Description

Conditions for parcel mailing:

Weight: Post offices receive parcels weighing up to 31,5 kg in domestic traffic.

Value: Parcel value must be indicated on the "Parcel address label", form, which is to be inserted in a self-adhesive pocket on the address side and which accompanies the parcel from its receipt to its delivery.

Dimensions: Minimum dimensions of address side are 140 x 90 mm. Sum of its length and perimeter measured across the widest point may not exceed 3000 mm, and the largest dimensions may not exceed 1500 mm.

Addressing: Each parcel has to contain full addresses of its sender and recipient. Addresses of sender and recipient are written on Parcel address label.

Prohibited contents: It is legally prohibited to receive and convey parcels containing explosive and inflammable substances, narcotics, live animals, except those animals the conveyance of which is defined by special mailing terms and conditions.

Packaging: Package has to suit parcel's weight, shape, content, size and designated value. Sender is responsible to protect his parcel from damage by adequate package. A parcel may be packed in wrapping, box, case or bag, and shall be, if possible, cross-tied with a rope of adequate strength. Special package-related regulations are defined for packages containing fragile materials, liquid, powder, meltable materials, live animals and precious materials.

Our users may hand over their parcels of various contents in any post office and ask for any special and additional service that add to convenience and quality of this service.

Special parcel services

Special parcel services are those that, when chosen at handover in post office, involve a special treatment of parcels during their conveyance.

• COD parcel is a service by which the sender asks that the parcel be delivered to recipient with prior collection of payment to the sender's benefit. Special service of sending a COD parcel should be indicated on the Parcel address label. Along with COD parcel the sender needs to submit a filled-in payment document according to which the COD amount will be sent to the sender.
• Parcel with return receipt is a parcel of which the delivery is confirmed by the recipient on a part of the Parcel address label - "Return receipt", that is afterwards returned and delivered to the sender.
• Separate parcel is a service that enables you to protect your parcel with content requiring special care during conveyance. Such parcel must be indicated as "Fragile", "Glass" and so on.
• Restricted parcel is a special service by which you demand that your parcel be delivered solely to the recipient. Such parcel shall be indicated as "Personal delivery".

Additional parcel services

As a sender and/or recipient of a parcel you may use, according to your needs, any of our additional services.

Additional services on sender's request

• Home delivery of parcels (in the territory where such delivery is organized);
• Redelivering parcels to a new address;
• Returning parcels from the receiving post office before dispatching;
• Tracing parcels;
• Receiving parcels with advertising message;
• Issuing return certificate of delivery;
• Receiving parcels with a paid reply;
• Reception (takeover) of parcels in the user's premises;
• Parcel packaging and addressing and form filling;
• Reception and handover of parcels as a "post restante" ¹.

¹ Post restante" is the address implying delivery of parcels at the post office counters.

Additional services on recipient's request

• Safe-keeping parcels in post office for up to 30 days;
• Home delivery of parcels;
• Delivery of parcels on a certain day, and/or at specified time;
• Redelivery of parcels to a new address;
• Use of post office box;
• Delivery of parcel as a "post restante" item.

We offer you a possibility to choose, according to your needs, handover method and place, packaging suitable for the content you are to send, date and place of parcel delivery and any special or additional service.

Additional services as per official responsibilities

• storage of parcels for delivery – storage charges;
• repackaging of parcels;
• notifications to the addressee or to the sender to provide required documents for customs inspection;
• return of undelivered parcels;
• reception and keeping record on power of attorney.

How to address your parcels properly

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Time limits

Parcels will be transported and delivered in the following time limits:

• up to two working days - in a narrow delivery territory;
• up to four working days – in a wider delivery territory;
• up to seven working days – in the widest delivery territory.

The above-mentioned time limits exclude the day of receipt of the item, Saturdays, Sundays, national and religious holidays and other non-working days, if PTT does not deliver and dispatch mail on such days.

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Delivery at the post office

You can find more details about delivery and delivery at the post office for your address here.

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Prices

Price list of parcel services in domestic traffic

Whole price list of postal services and money transactions service in domestic traffic

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Contact

Any further information on parcel services may be obtained by contacting PTT working unit, depending on territory of your residence.

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Frequently asked questions

Packing

1. Do I have to bring an open parcel?
   Yes, its necessary for security reasons.
2. How can I pack my parcel?
   You can pack the parcel in your own package (wrapping, box, case or bag) or in original parcel package, for general or special purpose, in different colors and dimensions, bought in post office, up to permitted dimensions.
3. Do you pack the parcels?
   Yes, the Post of Serbia offers packing of postal items, i.e. parcels, as an additional service. So you can bring the content you want to send to any post office, and our clerks will pack it properly.
4. Do you have package for bottles?
   Yes, you can buy packages for special purpose, made from three layer cardboard, designed for packing bottles, projects, paintings, calendars.
5. What dimension can a parcel be?
   Parcel has to fit following dimensions:
   Sum of its length and perimeter measured across the widest point may not exceed 3000mm, and the largest dimensions may not exceed 1500 mm. Minimum dimensions of address side could not be smaller than dimensions of a letter, 140mm x 90 mm.
6. What is the highest value of a parcel?
   The highest indicated value of a parcel, according to current regulations in domestic traffic is 50,000.00 dinars. In international traffic indicated value depends on the terms which are defined by the postal administration of a country where the parcel is sent to.
7. What is the biggest weight of a parcel?
   Parcels weighing up to 20 kg are received on the counters of post offices. And the parcels of bigger weight than this are handed over under agreed conditions in specific post offices, postal centers or in business premises of the user.

Parcel contents

8. Can I send money within the parcel?
   No, the parcel is closed mail with the indicated value which contain goods and other objects.

Delivery

9. Will the parcel I am sending be delivered to the receiver to his home address?
   Yes, if the home delivery is requested and if such delivery is organized. For now this service is available in 95 towns in Serbia.
10. What are time limits for delivery of parcel from one town to another?
    Time limit is from 2 to 7 work days, depending whether the destination is in narrow, wider or widest delivery territory.

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