The PE PTT of Communications “Srbija” as an active participant in the international postal traffic is developing relations with a vast number of the authorised postal operators worldwide, thus making its best efforts to transfer your postal items timely and within the prescribed time-limits.
When sending an item abroad, it is very important to check whether the articles you are sending are prohibited to be imported by that destination or transit country.

Description

The PE PTT of Communications “Srbija”, in the capacity of the incumbent postal operator, is a provider of postal services with obligation of universal postal service and exclusive right to provide reserved postal services. The reserved postal services include all letterpost items weighing up to 350g, money orders in classic or electronic form and legal correspondence (summons, magistrate or administrative) regardless of the limits.

Types of lettermail services and their characteristics

Letterpost services include the following:

• Letter is a closed item, weighing up to 2kg, its contents being protected in a way it cannot to be taken out or damaged during its conveyance. Its minimum dimensions are 140×90mm, and sum of its length, width and height must not exceed 900mm, while the greatest of all such dimensions may not be over 600mm. If a letter is cylindrical, its length and two diameters may not exceed 1,040mm, while the greatest of all dimensions may not exceed 900mm, or minimum sum of its length and two diameters may be 170mm, in which case the letter’s length may be at least 100mm.
• Postcard is an open mail item, without envelope weighing up to 20g. Its minimum dimensions are 140×90mm, and maximum 150×105mm. Postcards are considered to be all types of picture postcards the dimensions of which correspond to those specified. A postcard not complying with the above specifications is charged as a letter.
• Printed matter (flats) is an open mail item, weighing up to 2kg, containing books, newspapers, magazines. Exceptionally, if its contents are indivisible, it may be up to 5kg and in domestic traffic up to 10kg. Dimensions of printed matter correspond to those of a letter.
• Cecogram is an open mail item in domestic and international traffic, weighing up to 7kg, containing printed matter intended for visually impaired persons. Its dimensions correspond to those of a letter.
• M bag is a letterpost item in the international traffic which is sent by the same sender to the same addressee, which contains printed matters. The lowest weight of a M bag is 2kg, and the highest is 30kg.

You may hand over your letters in any post office and request one of the special or supplementary services, thus adding more convenience and better quality to the service.

Special letterpost services

Special services are chosen when posting an item at the post office, thus providing a special treatment of the item during its conveyance. It is mandatory to indicate your address on the special service items, unless it is marked “for competition”, “for bidding” and the like.

• Registered mail is a letterpost item with registered receipt number received in the post office along with a receipt when posting it, and upon its delivery, the addressee signes a proof of delivery. Registered items may consist of the following: letter, postcard, printed matter or cecogram.
• Insured letter is a closed letterpost item with registered receipt number and the insured value, received at the post office along with a receipt when posting it, and upon its delivery, the addressee verifies the proof of delivery. The indicated value must correspond to the real value of its contents. The insured letter is recommended if you want to send some valuable objects and important documents.
• Advice of delivery item is an item for which the sender requires a written confirmation of delivery on a special form – ‘advice of delivery’. It can be any postal item for which the post office issues a receipt when posting it.
• Airmail. As the airmail you may hand over any piece of letterpost item, if in that transportation line or a part of that transportation line there is a postal airplane connection for transfer of such item. Airmail items have a priority in all stages of exploitation.

Letterpost items – supplementary services

The letterpost services provided by the PE of PTT Communications ”Srbija“ are more complete with the supplementary services available in every post office of origin or destination.

Supplementary services provided upon sender’s request

• Redirecting of items to a new address;
• Return of items from the post office of origin before dispatch;
• Inquiries for items;
• Request for change of address (if the request needs to be dispatched by telegraph, sender pays also the price of telegraph service).

Supplementary services provided upon addressee’s request

• Keeping of items with special service outside the prescribed time-limits;
• P.O. boxes;
• Delivery of Poste Restante items to the stated address.

Automatic supplementary services

• Keeping of items for delivery - storage fee, for letterpost items over 500g;
• Submitting of items for customs clearance in export:
  • letterpost items
  • M bags
• Submitting of items for customs clearance in import:
  • letterpost items
  • M bags
• Submitting of items for stamping
• Dispatch of customs item to be checked by the competent body:
  • for letterpost items
• Transfer of letters and postcards without special service for which the postage is not paid or is underpaid;

Correct addressing of letterpost items

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Time limits

Letterpost items shall be delivered in the following time limits:

• Two business days in the local delivery area;
• Three business days in the larger delivery area;
• Five business days in the largest delivery area.

These time limits for transfer and delivery shall not include the day of item reception, Saturdays, Sundays, public and religious holidays and other non-working days, when the postal deliveries are not performed.

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Prices

Price-list of letterpost services in international traffic - business customers

Complete price-list of postal services in international postal traffic

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Contact

Depending on the territory on which you are located, you may contact some of working units of postal traffic or Postal Services Division for any further information on letterpost services.

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