The PE PTT of Communications “Srbija”, in the capacity of the incumbent postal operator, is a provider of postal services with obligation of universal postal service and exclusive right to provide reserved postal services. The reserved postal services include all letterpost items weighing up to 350g, money orders in classic or electronic form and legal correspondence (summons, magistrate or administrative) regardless of the limits.

Description

Types of lettermail services and their characteristics

Letterpost services include the following:

• Letter is a closed item, weighing up to 2kg, its contents being protected in a way it cannot to be taken out or damaged during its conveyance. Its minimum dimensions are 140×90mm, and sum of its length, width and height must not exceed 900mm, while the greatest of all such dimensions may not be over 600mm. If a letter is cylindrical, its length and two diameters may not exceed 1,040mm, while the greatest of all dimensions may not exceed 900mm, or minimum sum of its length and two diameters may be 170mm, in which case the letter’s length may be at least 100mm.
• Postcard is an open mail item, without envelope weighing up to 20g. Its minimum dimensions are 140×90mm, and maximum 150×105mm. Postcards are considered to be all types of picture postcards the dimensions of which correspond to those specified. A postcard not complying with the above specifications is charged as a letter.
• Printed matter (flats) is an open mail item, weighing up to 2kg, containing books, newspapers, magazines. Exceptionally, if its contents are indivisible, it may be up to 5kg and in domestic traffic up to 10kg. Dimensions of printed matter correspond to those of a letter.
• Cecogram is an open mail item in domestic and international traffic, weighing up to 7kg, containing printed matter intended for visually impaired persons. Its dimensions correspond to those of a letter.

You may hand over your letters in any post office and request one of the special or supplementary services, thus adding more convenience and better quality to the service.

Special letterpost services

Special services are chosen when posting an item at the post office, thus providing a special treatment of the item during its conveyance. It is mandatory to indicate your address on the special service items, unless it is marked “for competition”, “for bidding” and the like.

• Registered mail is a letterpost item with registered receipt number received in the post office along with a receipt when posting it, and upon its delivery, the addressee signes a proof of delivery.Registered items may consist of the following: letter, postcard, printed matter or cecogram.
• Insured letter is a closed letterpost item with registered receipt number and the insured value, received at the post office along with a receipt when posting it, and upon its delivery, the addressee verifies the proof of delivery. The indicated value must correspond to the real value of its contents.The insured letter is recommended if you want to send some valuable objects and important documents.
• COD (Cash on Delivery) letter is an insured letter which is delivered to its addressee upon collection of the COD amount on behalf of its sender.
• Advice of delivery item is an item for which the sender requires a written confirmation of delivery on a special form – ‘advice of delivery’. It can be any postal item for which the post office issues a receipt when posting it.
• Item with personal delivery is a special service which provides exclusive delivery of the item only to the addressee at the address.

Letterpost items – supplementary services

The letterpost services provided by the PE of PTT Communications ”Srbija“ are more complete with the supplementary services available in every post office of origin or destination.

Supplementary services provided upon sender’s request

• Redirecting of items to a new address, except for the court summons and letters sent as a part of an administrative procedure;
• Return of items from the post office of origin before dispatch;
• Inquiries for items with special service;
• Reception of advertising mail;
• Issuing of receipt for insured or COD letter;
• International business reply service;
• Collection of items at the customer's address;/li>
• Packaging and addressing of items and filling-in the forms;
• Poste Restante items.

Supplementary services provided upon addressee’s request

• Keeping of items with special service in the post office, up to 30 days;
• Delivery of registered mail into home mailboxes;
• P.O. boxes;
• Delivery of Poste Restante items;
• Delivery of items on a specified day, or at specified time;
• Delivery of items at a new address, except for court letters and letters sent as a part of an administrative procedure.

Correct addressing of letterpost items

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Time limits

Letterpost items shall be delivered in the following time limits:

• Two business days in the local delivery area;
• Three business days in the larger delivery area;
• Five business days in the largest delivery area.

These time limits for transfer and delivery shall not include the day of item receipt, Saturdays, Sundays, public and religious holidays and other non-working days, when the postal deliveries are not performed.

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Delivery at the post office

You can find more details about delivery and delivery at the post office for your address here.

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Prices

Price-list of letterpost services in domestic traffic

Complete price-list of postal services and money transaction services in domestic traffic

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Contact

Depending on the territory on which you are located, you may contact some of working units of postal traffic or Postal Services Division for any further information on letterpost services.

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Frequently asked questions (FAQ)

1. Which documents can I use to prove my identity?
   To prove your identity, you may use the following documents:
   • Identity card;
   • Passport;
   • Other documents issued by the relevant authorised public body and maintained in the official records, containing a photo, personal identification number (PIN) and the address of the user, and
   • Exceptionally, a witness’ statement whose identity is proved by the above documents.
2. What types of letterpost items exist?
   
   • Letter – closed item, up to 2kg;
   • Postcard – open item without envelope, up to 20g;
   • Printed matter (flats) – open item, up to 2kg, containing books, newspapers and magazines. If the contents are indivisible it may exclusively weigh up to 5kg, and in domestic traffic up to 10kg, with special approval of the public postal operator;
   • Cecogram - open item, up to 7kg, containing printed matters intended for the visually impaired persons;
   • M bag - letterpost item in international traffic, containing printed matters and sent by the same sender to the same addressee; the minimal weight is 2kg, and the maximal is 30kg.
3. What are special services?
   The sender may demand special services at the item collection, and they include some special procedures during the conveyance or in particular phases thereof, such as:
   • Registered items: recorded delivery items without insured value; all types of letterpost items may be recorded as a registered item;
   • Insured items: items with insured value and registered number of reception; may include letters and parcels;
   • Cash-on-Delivery: postal items which are handed over to its addressee upon collection of the COD amount on behalf of its sender; may be accepted as insured items only;
   • Airmail: any letterpost item; to be dispatched by the most rapid ways to its destination; these items have priority in all phases of processing;
   • Items with advice of delivery: postal items for which the sender requires a confirmation of delivery on a special form “ADVICE OF DELIVERY”, which is returned to the sender upon delivery;
   • Items for delivery in person: special service which provides exclusive delivery of the item to the addressee at the address, with the note “in person”.
4. What are supplementary services?
   Supplementary services are provided upon request of the sender, the payer or the addressee. In order to use a supplementary service, the sender/payer/addressee should submit a special request to the relevant post office.
   
   • Supplementary services provided to senders
   • Supplementary services provided to addressees
5. How to address postal items properly?
   The address of addressee on every postal item shall be written clearly and legibly, containing all the relevant data:
   
   • Full personal or company name of the addressee;
   • Street, house, entrance, floor and flat number; PO Box; Military Post Office number or Military Dispatch number, settlement, village, hamlet or “poste restante” mark;
   • Postcode and name of the post office of destination;
   • Country of destination for postal items in the international traffic.
   The addressee’s address shall be written, marked or pasted on the right part of the address side of the postal item and shall be parallel to its longer side. On the postal item to be sent to the addressee who is a subtenant, in the address, apart from the name and surname of the addressee, it is necessary also to state the name and surname of the landlord.
   In the domestic traffic, postal items may be addressed in Cyrillic or Latin letters, but in the international postal traffic - only Latin letters may be used.
6. What articles are forbidden to be sent within postal items?
   
   • Explosive and inflammable articles;
   • Articles the conveyance of which is prohibited by law;
   • Narcotics, except with legal authorisations;
7. How to package and close the postal items?
   Sender is responsible for adequate packaging of the items contents.
   Packaging of the item must suit the nature of contents, the form of the item, size, weight and value of articles within the postal item.
   A special packaging is used for packaging and closing of the insured and COD postal items.
8. Where can I post the postal item?
   The postal items are collected:
   
   • At post offices (for all types of postal items);
   • In letterboxes (only letterpost items without special service);
   • Within the postmen or courier area (only those items prescribed by the postal traffic company).
9. What are the time-limits for transfer of items?
   Letterpost items shall be delivered in the following time limits:
   
   • Two business days on the local delivery area;
   • Four business days on the larger delivery area;
   • Seven business days on the largest delivery area.
   These time limits for transfer and delivery shall not include the day of item receipt, Saturdays, Sundays, state and religious holidays and other non-working days, when the postal deliveries are not performed.
10. 10. How is the delivery of postal items made?
    The delivery of postal items means delivery of items at the indicated address of the addressee or its delivery within a post office. Letterpost items without special services may be delivered by inserting them into home letterboxes, while the letterpost items with special service shall be delivered with confirmation of reception on the relevant postal form/document. In case of unsuccessful delivery of letterpost items with special service, the postman leaves a call for item in the addressee’s letterbox with notification when and in which post office to take over the item.
11. 11. When can I take over the item at a post office?
    Postal items for which the “call for item” form was left in a letterbox, addressed to PO Box users, are kept in the delivery post office (the day of attempted delivery is not included):
    
    • Five days – if addressed to the local post office area;
    • Ten days – if addressed to the larger and largest post office area;
    • Fifteen days – for parcels from the international traffic.
    Postal items marked with “poste restante” are kept for 30 days upon arrival.
12. How can I turn back the postal item which was misdelivered?
    The post office shall accept the misdelivered items. The post office shall compensate the person who received the item for the entire amount of cost charged from him/her upon delivery. If the returned postal item is opened, the post office shall make a verification note.
    The postmen may accept the delivered items only if they were returned unopened.
13. What is the procedure for filing a claim at the post office?
    An addressee or the person authorised for the reception of the postal item may file a claim to the post office, claiming damage or lessening of the contents, immediately upon delivery if the defects are visible, or within three days upon reception if the defects cannot be seen from outward.
    A sender or the person authorised for sending may file a claim to the post office claiming non-delivery or transgression of time limits for delivery of items. If the claim refers to the postal items with special service, it is necessary to submit a proof of reception.
    The time-limit for solving user’s claim regarding non-delivery or delay in delivery is thirty (30) days, as stipulated by the Article 52, Postal Services Law.
14. What compensations can you expect for the lost items and for the exceeding of delivery time-limits?
    In case of established liability of the Post for the loss or exceeding of the time-limits necessary for transfer and delivery of the registered items in the domestic traffic, the sender or the person authorised for sending shall be given the compensation as follows:
    
    • loss of the registered item - ten times the postage paid for the item transfer,
    • loss of the insured item - the amount marked on the item plus the charged postage and ten-time the amount of the postage paid for the item transfer,
    • loss of money order or incorrect payment of it - the amount on the money order plus the charged postage and ten-time the amount of the postage paid for the item transfer,
    • trespassing of transfer & delivery time-limits for the recorded item - five-time the postage paid for the item transfer.

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