Services upon request and services provided automatically

Services at the request of the sender

The recipient can request storing of postal items in post offices for no longer than 30 days

Services at the request of the sender

  • Returning items from the post of origin, before dispatch
  • Filing claims for registered items
  • Issuing additional proof of receipt
  • Packaging and addressing items and filling in the form
  • Changing the address for items in international postal traffic

Services at the request of the recipient

  • Storing postal items, except for judicial letters, in post offices outside the prescribed time limits, but no longer than 30 days
  • Redirecting postal items, except judicial letters, to a new address Delivering “post-restant” items to the address
    *Post-restant” is the address which implies delivery of items at post office counters.
  • Delivery of registered “personal” postal items
  • Using of PO Boxes
  • Redelivering of postal items in domestic and international postal traffic

Services at the request of both the sender and the recipient

  • Issuing receipt or certified copy of the postal document which relates to the delivery of the registered postal item

Services provided automatically

Services provided automatically are those which the Post provides without any request from the sender or recipient.

  • Returning undelivered mail
  • Receiving and recording warrants of attorney
  • Repacking items with damaged content and composing a Note on the irregularity of the item
  • Storing the item for delivery, in accordance with the time limits prescribed by special terms (storage fee)
  • Transferring and delivering letters or postal cards for which the postage is not paid or is insufficiently paid
  • Returning overpaid postage
  • Notifying the recipient or the sender that they need to submit necessary or missing documents for customs clearance
  • Submitting the items for customs clearance for import and export

Which articles are prohibited from being sent by mail?

Postal items must not contain: dangerous and harmful substances, objects whose transfer threatens the health and life of humans and other postal items, narcotics, except when the recipient and the sender are authorized by law to traffic in drugs; live animals, except animals whose transport is regulated by specific terms for the provision of postal services, and other goods and object whose transfer is prohibited by law and other regulations.

Examples of proper addressing

Letterpost Items not subject to Customs Clearance

The list of forbidden and conditionally accepted articles for import or transit through a specific country.