Special Letterpost Services

Special handling of postal items during transfer and delivery.

By choosing the special services option when submitting letterpost items, you ensure special handling of your items.

Such items in most cases have a registered receipt number. For all registered items, the sender is obliged to indicate their address, unless the item is marked with “for competition”, “for bidding”, etc.

Registered Letterpost Items

Registered letterpost item is a registered item, with no indicated value, for which the sender is issued a receipt confirmation, and for which the recipient, upon delivery, signs a proof of delivery.

Registered items must contain, in the upper part of the address side, a receipt number marked with “R” and a bar code. Tracking the status is performed based on the receipt number on the corporate website of the Post, in the segment Tracking the item status or by contacting the Call Center at 0700 100 300

All letterpost items, except for addressed direct mail, can be submitted as registered. Registered items are not allowed to contain money, securities, and other valuable items.

Insured Letter (letterpost item with insured value)

Insured letter is used for sending valuable objects, documents, and securities.

Insured letter is a registered letterpost item, insured by the sender up to the amount of indicated value, which must correspond with the actual value of the item, or with the importance of the item to the sender, but it is also allowed to indicate a part of that value.

COD (Cash on Delivery) Letter

COD (Cash on Delivery) letter is a registered letterpost item with insured value, which is delivered to the recipient upon payment of the COD amount in favour of the sender.

Letterpost Item with a Return Receipt

Letterpost item with a return receipt is an item for which the sender requests a written confirmation of delivery in the “Return Receipt” form, which is then returned and sent back to the sender.

Recorded Delivery Item

Recorded delivery item is a registered letter with no insured value, for which the sender is issued a receipt confirmation, and for which the recipient, upon delivery, signs a proof of delivery.

All recorded delivery items must contain, in the upper part of the address side, a receipt number marked with “A”.

Personal Delivery Item

This is a special service of delivering the item exclusively to the recipient or caretaker which has to contain a visible label or a written mark “personal” in the upper left corner of the address side.

Which articles are prohibited from being sent by mail?

Postal items must not contain: dangerous and harmful substances, objects whose transfer threatens the health and life of humans and other postal items, narcotics, except when the recipient and the sender are authorized by law to traffic in drugs; live animals, except animals whose transport is regulated by specific terms for the provision of postal services, and other goods and object whose transfer is prohibited by law and other regulations.

Examples of proper addressing