Post of Serbia service "PostExport- Export of goods" is a postal service in the international postal traffic which Post of Serbia offers to companies and entrepreneurs in all post offices in Serbia. Some of the main characteristics and benefits of this service are:
- Export of goods with preferential origin
"PostExport- Export of goods" Service allows for the export of goods with preferential origin. Preferential origin brings certain privileges for goods subject to foreign trade between the countries that have agreed on such an agreement, and it usually reflected in a reduced rate of customs duty or duty free.
- Return of undelivered parcels without making a declaration (SAD)
Post of Serbia has provided the most comfortable procedure for PostExport parcels that are returned from the destination country because they could not be delivered. Without additional documentation, without your presence and without the cost of freight forwarding, customs clearance procedures will be carried out only based on the CP72 form after which the package will be sent to Your address.
- simple procedure – based on the signed contract with the Post of Serbia
- verbal declaration of goods on the counters of all post offices
- value of exported goods can be up to 1000 Euros per one invoice for one recipient
- there are no limitations in frequency of sending parcels
- possibility of export of goods in any of more than 240 world countries
- simplified export procedure with the form - Export Customs Declaration CP-72 and its additional form and two original invoices. Example of filled-in form CP-72 is shown here.
- lower export expenses
- all parcels are transferred by airway for all countries except from Republic of Srpska
- possibility of tracking the status of items via site of the Post of Serbia, on the page: (http://www.posta.rs/struktura/eng/aplikacije/alati/posiljke.asp).
RECOMMENDATION: It is preferable that the sender obtains information on conditions in the destination country for the import of goods which he wants to send in the parcel before the realization of export.
Parcels are recorded postal items, with or without the indicated value, packed as prescribed, which usually contain goods and other objects.
Parcel and document that accompany it must contain information about the weight, and the document must also contain detailed description of contents of the parcel.
Weight: Allowed parcel weight in international traffic depends on the terms which are defined by the designated postal operator of a country of destination.
Value: Indication and the amount of parcel value in international traffic depend on the terms which are defined by the designated postal operator of a destination country. If the destination country receives insured parcels, the value must be indicated on the parcel and on the CP72 form, which accompanies the parcel from its receipt to its delivery.
List of countries with maximum allowed weight and maximum indicated value can be seen here.
- Smallest dimensions of the address side are 90mm * 140mm.
- Maximum dimensions of the parcel are defined by the designated postal operator of the destination country, but it cannot be bigger than: sum of its length and perimeter measured across the widest point may not exceed 3000 mm, and the largest dimensions may not exceed 1500 mm.
Addressing: Each parcel must have on the package or on the cover of the package, full addresses of its sender and recipient, written clearly, in Latin letters and Arabic numbers. If in the destination country other letters and numbers are in use, it is recommended that the address is written in those letters and numbers too.
Address of the recipient shall be written in the lower right part, and the address of the sender in the upper left part of the address side of the package. It is desirable to indicate the recipient's phone number and also to put a copy of the address of the sender and recipient inside the package.
Prohibited contents: Postal parcels cannot contain the following:
- drugs and psychotropic substances;
- explosive, inflammable and other dangerous substances, as well as radioactive materials;
- forged items and piracy material;
- scandalous or immoral objects;
- live animals;
- explosive devices, ammunition and their replicas;
- objects that can be dangerous for employees because of their nature or packaging and which can damage other items or postal equipment;
- documents which have the character of current and personal correspondence exchanged between persons other than the sender or recipient;
- Effective domestic and foreign money, except when approved by the National Bank of Serbia(NBS);
- Other object whose import or trade is forbidden in the country of destination;
Before sending a parcel abroad, its very important to check whether the items you want to send are forbidden to be sent in, or exported in the country of destination, or in the transit country.
List of prohibited and conditionally acceptable items for import in, i.e. transit through the specific county in the world you can see here.
Packaging: Each parcel must be packed and closed so it suits its weight, shape, content, size, indicated value and to the manner and length of its transfer. Each package and closing must protect the content, so it cannot be damage by the pressure and successive handling and that the content can only be damaged with obvious traces of violence. Each parcel should be particularly tightly packed. There should be enough space on the packaging or on the wrapper to put official signs and postal labels.
The parcel may be packed in the senders own package or in the original packaging, of general and special purpose, different shapes and sizes, purchased at post offices.
- Liquid and easily soluble materials must be placed in a completely impermeable containers. Each container must be placed in a special resistant box filled with appropriate protective material, in sufficient amount to absorb the liquid in case of breakage of the container. The cover must be secured so that it can not be easily opened.
- Hardly soluble oily substances such as lubricating ointments, liquid soap, resins, etc., must be closed first in one package (box, sack, plastic, etc..), and then in a box made of wood, metal, hard plastic material and similar, sufficiently resistant to prevent the spillage of contents.
- Various types of dry powder must first be packed into a container made of metal, wood, resilient plastic material, and then these containers should be placed in the firm, resistant box made of wood, metal, plastic, etc., with appropriate absorbent and protective substances between the two packages (sawdust and so on).
Insured Parcel is a recorded item, insured up to the value indicated by the sender. The insured value should correspond to the real value of the contents, i.e. the significance it has for the sender, but it is allowed to indicate just the part of the value. The value is expressed in numbers and letters on the parcel and on the CP72 form that accompanies the parcel. The value is calculated and expressed in DTS (1 DTS = 152,3954 dinars).
Services upon Sender's request
- Redirection of parcels to the new address (possibility of using this service depends on the requirements defined by the authorised postal operator of destination country),
- Returning of parcels from the receiving post office before dispatch,
- Change of address for parcels (possibility of using this service depends on the requirements defined by the authorised postal operators of destination country),
- Parcel-related inquiries,
- Issuing of subsequent confirmation on receipt of the parcel,
- Issuing of the confirmation or certified photocopy of postal document referring to the delivery of parcels (possiblity of using this service depends on the requirements defined by the authorised postal operator of destination country).
Additional services as per official responsibilities
- Return of undelivered parcels (return postage is charged);
- Repackaging of parcels with damaged content and making of minutes on irregularity of item;
- Parcel presentation to customs clearance in export.
Expected transfer deadlines do not include:
- Reception day
- Non-working days of reception and delivery postal operator
- Retention time of items at customs
- Holidays celebrated as non-working days by both reception and delivery postal operator
For more information about the PostExport – Export of goods service, please contact the appropriate organisational unit within the Services Function.
Customs post office:
- Beograd 011 3643 109
- Novi Sad 021 4886 806
- Niš 018 509 335
- Do I have to hand over an open parcel?
Parcels must be open in order to compare the contents with the invoice.
- Are deadlines for transfer of parcels guaranteed?
No, those are expected deadlines for transfer of items.
- Can the recipient pay the postage for transfer of parcels?
No, postage for transfer of international parcels is paid just by the sender when handing over the parcel.
- What does it mean to indicate the value of the parcel?
Value of the parcel represents the insurance of goods and enables compensation of damage in the amount of the indicated value in case of loss or total destruction of the item.
- Is there a possibility to track the parcels?
Parcels could be tracked on the web site of the Post of Serbia
- How many invoices is it necessary to submit and in which language they must be written in?
When handing over the parcel, it is necessary to also submit two original invoices. One invoice must be written in Serbian language for our customs authorities, and the other in language understandable to the destination country. In addition to the two required invoices, it is desirable to put into the parcel at least one invoice in language understandable to the country of destination.
- Are there no limitations in frequency of sending parcels?
There are no limitations in frequency of sending parcels.
- Could the samples and promotional material be sent as PostExport parcels?
Samples and advertising material cannot be sent as PostExport parcels. For sending of samples and advertising materials, a simplified customs clearance procedure shall be applied. The international parcel service may be used for this kind of goods. Please, find more details here.
- If I have more parcels for the same recipient, and their total value does not exceed 1000 Euros, do I need to make separate invoices for each parcel?
If there are just one sender and one recipient and the total value on the invoice does not exceed 1000 Euros, only one invoice is enough (with at least two copies) which will include all goods contained in two or more parcels. In this case, it is necessary to submit the list of items (CP72 form) for each parcel separately, because each parcel is accompanies by the CP72 form with detailed list of items (type, quantity and weight) which are contained in the parcel.
- Can I use PostExport-Export of goods service if the value of goods exceeds 1000 Euros?
If the value of goods that you want to send to one recipient exceeds 1000 Euros, then you should separate the goods into two or more parcels, where the value of goods of one or more parcels per one invoice cannot exceed 1000 Euros.
- Does the recipient of PostExport parcel have any obligation of payment?
Any kind of payment by the recipient relating to import of PostExport parcels depends solely on customs and other regulations of the country where the parcel is exported to.