Info - Service information

In accordance with the new measures taken by the Government of the Republic of Serbia to prevent the spread of the Covid-19, during the Easter holidays according to the Julian calendar, the post offices shall operate as follows:

  • On Friday, April 17, the working hours of post offices shall be from 8AM to 11AM (except for the post offices at the border crossings and administrative crossings of Jarinje and Brnjak, the working hours of which shall remain unchanged);
  • On Saturday, Sunday and Monday, April 18, 19 and 20, post offices at the border crossings, as well as at Jarinje and Brnjak administrative crossings shall be open for customers with unchanged working hours.

As of today, the following post offices have been temporarily closed: 14251 Pričević, 24205 Kelebija border crossing and 24215 Ljutovo.

Pursuant to the Instruction of the National Bank of Serbia, the Post of Serbia has facilitated to its customers of 65 years of age and above to receive the international money transfer (international postal money order, MoneyGram and Western Union):

  • payment to the authorized person by a single Power of Attorney, or
  • payment of money at home address of the recipient.

The form for a single use Power of Attorney is available here.

Also the Power of Attorney made in free form (hand-written) shall be acceptable but only if all the elements in the prescribed form are included. The Power of Attorney need not be certified by the competent authority. On the occasion of payment, the Attorney shall present the signed Power of Attorney and ID cards of the Power of Attorney and the Attorney.

The recipients can make a request for international money transfer payment at home by calling the telephone 011 3607 700 Monday to Friday, from 8.00-16.00 and Saturdays, from 9.00-14.00 hrs. The payment at home of the recipient shall be made according to the prescribed instructions on safe manner of payment, which excludes physical contact at payment.

We would like to thank our customers for the trust and understanding.

The international postal communications with the North Macedonia has been resumed.  

The reception of the letter-post items, EMS items and parcels is operating for 55 destinations.

The list of destinations is available here.

The following previously temporarily closed post offices started operating: 23236 Novi Itebej (Košut Lajoša 15) and 23212 Ravni Topolovac (Sutjeska 2).

The following post offices shall be temporarily closed: 22416 Ogar (Šumska 1) and 23269 Melenci (Zavod Banja Rusanda BB).

The Post of Serbia, in cooperation with the Postal Savings Bank, has secured the payment of pensions and social welfare benefits for the customers of the Postal Savings Bank who are 65 years of age and over, at post office counters based on a single Power of Attorney.

The Power of Attorney form can be found at the following link.

The Power of Attorney must include:

  • basic general details and / or information on both the Power of Attorney Giver and the Attorney (name and surname, citizen's unique identification number, address);
  • full bank name and account number 200-xxxx-xx from which the payment is made (for social welfare benefits the account number shall not be mandatory);
  • the exact amount of funds - in numerical and written form; (if the social welfare benefits are paid out at home address, and the customer chooses to be paid out against the Power of Attorney, the amount of the funds shall not be mandatory);
  • date and place;
  • signature of the Power of Attorney Giver or Account Holder.

Powers of Attorney that are given on the Bank’s form, on the form available on the National Bank of Serbia webpage and in free form are all accepted if they contain all the above elements. A Power of Attorney need not be certified by the competent authority.

In addition to the Power of Attorney, the Attorney shall submit personal identification documents of the Power of Attorney Giver and the Attorney along with the payment - cheque card of the Power of Attorney Giver (the card is not necessary in case of social welfare payment).

Any further information may be obtained by calling the Bank's Call Center at 011 20 20 292 or the Customer Service of the Post of Serbia at 0700 100 300 or 011 3607 788.