PE Post of Serbia, Belgrade has, as a result of the declared state of emergency due to the public danger of spreading the infectious disease COVID-19 caused by the SARS-CoV-2 virus, and according to the Decision of March 15, 2020, published in the "Official Gazette of the RS" 29/20, undertook a series of activities aimed at minimizing the spread of this contagious disease and protecting the health of employees and customers, in accordance with the regulations in force and the recommendations of the competent state authorities, in order to provide conditions for healthy and safe work and to create preconditions for the functioning of the operation process of this Enterprise in a state of emergency. In this regard, the procedure for secure delivery of postal items during a state of emergency i.e. a special way of delivering postal items at the recipient's address has been regulated.
Delivery of postal items and telegrams at the address of the recipient during a state of emergency is made without direct contact with the customer (whether it is a recipient or another person who, under special regulations, can receive a postal item on behalf of the recipient), without entering the premises of the customer and in a manner of achieving the recommended physical distance at a minimum of two meters between the customer and the employee who is obliged to use personal protective equipment.
Registered letters, parcels, Post Express items and telegrams are delivered to the recipient's address without the contact with the customer wherever possible. In relation to the prescribed method of delivery (before the state of emergency), instead of the required signature of the recipient in the delivery list, the employee shall enter the name and surname of the recipient, as well as that the delivery was performed without the signature of the recipient, by writing in the following "without signature". The same procedure applies when performing the delivery to another person who, under special regulations, may receive a postal item or telegram on behalf of the recipient.
The procedure of delivery of postal items, regulated by the General Act of the Enterprise, remains unchanged even during the state of emergency.