2/5/2021

PE Post of Serbia receives a Gold Quality Management Certification Award

PE Post of Serbia officially received Gold-A Certificate for quality management in international postal traffic, from the International Bureau of the Universal Postal Union (UPU).

Post’s Gold Certificate is of the highest rank, valid from 17 December 2020 to 16 December 2023, with annual validation that the standards are maintained. It is a proof that the Post meets the highest international standards and regulations in the performance of international postal traffic, i.e. that the reception, processing, transfer and delivery of postal items are strictly carried out in accordance with defined acts and according to the highest standards of the UPU, and it is awarded to the postal administrations for which all this is determined, according to the quality management certification methodology. In addition to gold, there are also silver and bronze levels of quality.

“This Certification Award is very important for the Post of Serbia and its employees, who are continuously working hard to provide high quality services, in both domestic and international postal traffic. This audit and confirmation of the quality of service and good practice in international traffic, is a good basis for all future improvements, so that we remain in the company of the best on a global level“, said on this occasion Mira Petrović, Acting Director of the PE Post of Serbia.

The whole certification process lasted longer than a year, and the participation of the Post in international projects of quality management, use of international standards ISO 9001, S42, S10, organization of home delivery across the country, communication system with customers and good cooperation with the Customs Administration was highlighted as particularly positive.