Additional services and services provided automatically

Storing of parcels in post offices up to 30 days is one of the services provided at the request of the recipient.

Services at the request of the sender

  • Sending of the recorded item with return receipt - The item for which the sender requests a written confirmation of delivery in the “Return Receipt” form, which is then returned and sent back to the sender;
  • Change or correction of the addressee’s address;
  • Redirection of the recorded item to the new address including “poste-restante”; “poste-restante“ indicates the delivery of items at post office counters;
  • Return of the item from the receiving post office, before dispatch;
  • Return of the recorded item, after dispatch;
  • Inquiry procedure for the recorded item;
  • Issuance of an additional Certificate of posting for Insured and COD items;
  • Issuance of a Certificate or a certified copy of a postal document relating to the delivery of a recorded item;
  • Delivery of the postal item with the label “Personal”- The sender can request a service of delivering the item exclusively to the recipient, or caretaker;
  • Packing of parcels;
  • Addressing of items;
  • Filling in the forms;
  • SMS notification - This service enables the sender of the parcel to be notified by SMS about the delivery i.e. the addressee to be notified about its arrival of the parcel, as well as about the potential keeping of the parcel in case of non-delivery.

Services at the request of the addressee

  • Safekeeping of the recorded item in post office outside of prescribed deadlines, but no longer than 30 days;
  • Redirection of postal items to the new address including “poste-restante“; “poste-restante“ indicates the delivery of items at post office counters;
  • Redelivery of postal items;
  • PO Box usage;
  • Delivery of “poste-restante“ item to the address;
  • Personal delivery of recorded items;
  • Issuance of a Certificate or a certified copy of a postal document relating to the delivery of a recorded item.

Services provided automatically

  • Return of non-delivered recorded item to the sender;
  • Reception and recording of Authorisations;
  • Re-packing of the item with damaged content, reporting on item’s irregularities and informing the customer;
  • Opening and review of the contents of the item suspected of containing prohibited items by the Commission, based on the decision of the Competent Authority;
  • Safekeeping of items for delivery, pursuant to the deadlines set by the general conditions (storage charge) and parcels (per day);
  • Return of overpaid postage.

More information on sending parcels within Serbia

Proper addressing of parcel items

Prohibited items

Packing instructions