Customer Service

The working hours of the Office responsible for the receipt and processing of inquiries received electronically are from 7:30 am to 3:30 pm on weekdays (Monday - Friday). Inquiries received after the working hours of the Office on weekdays, on Saturdays and Sundays, or during national and religious holidays will be considered on the first following working day.

Customer data

First and last name*

E-mail*

Contact phone

Place

Street and number

Note: The address is a mandatory information only if the claim / complaint relates to the delivery of postal items at the address of the customer (delivery) for postal and other services, as well as the non-acceptance of the postal item at the address, within the claim related to Post Express services.

Area of claim/complaint

Area of interest*

Service

Service*

Question field - comment* (maximum 500 characters)

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Anti-Bot Question

You can also send your claims to postal and other services of the Post via the following available communication channels:

in any post office,
in writing, at the address:
Public Enterprise “Post of Serbia”
Takovska 2, 11120 Beograd
PAK: 135403

Information on submitting complaints on financial services of the Post