Services at request and services provided automatically

Services that the Post provides at customers' request or ex officio.

Services at the request of the sender

  • Returning parcels from the Post of Origin, before dispatch
  • Changing the address of the parcel
    *Using this service is dependent on the conditions defined by the designated postal operator of the destionation country.
  • Claiming of parcels
  • Issuing additional proof of receipt
  • Packing and addressing parcels and filling in the forms

Services at the request of the recipient

  • Storing parcels in post offices outside prescribed time frames
  • Redelivering parcels
  • Redirecting parcels to a new address
  • Issuing additional proof of receipt
  • Requesting personal delivery of parcels
  • Delivering “post-restant” parcels to the address
    *“Post-restant” is the address which implies delivery of items at post office counters.

Services provided automatically

  • Returning undelivered parcels (charging return postage)
  • Receiving and recording warrants of attorney
  • Repacking parcels with damaged content and composing a Note on the irregularity of the item
  • Storing parcels for delivery, in accordance with the time limits prescribed by special terms (storage fee)
  • Submitting parcels for customs clearance in export and import
  • Submitting parcels to competent authorities for stamp duty or control
  • Notifying the recipient or the sender about submitting necessary documents for customs clearance

Services at the Request of the Sender for the PostPak Service

  • Redirecting the parcel to new address (the possibility to use this service depends on the conditions defined by the designated postal operator of the destination country)
  • Returning the parcel from the Post of Origin, before dispatch
  • Changing the address of the parcel (the possibility to use this service depends on the conditions defined by the designated postal operator of the destination country)
  • Claiming of parcels
  • Issuing additional proof of receipt
  • Issuing a certificate or certified photocopy of a postal document relating to the delivery of the parcels (the possibility to use this service depends on the conditions defined by the designated postal operator of the destination country)

Services provided automatically for the PostPak Service

  • Returning undelivered parcels (return postage free of charge)
  • Repacking parcels with damaged content and composing a Note on the irregularity of the item
  • Submission of parcels for customs clearance in export

More information on sending the parcels abroad

Prohibited items

The list of countries with maximum allowed weight and indicated value

The list of forbidden and conditionally accepted articles for import or transit through a specific country

Packing instructions

Documentation