Letter - Service Description


Fast dispatch to every part of the world.

With the Post, your letter reaches every part of the world.

The Public Enterprise Post of Serbia cooperates with designated operators abroad in order to make sure that your postal items are delivered safely and timely to the remotest parts of the world.

Letter means any written statement in closed envelope or any other item which corresponds to the letter terms regarding size and mass, even if it does not contain a written statement.

The maximum weight of the letter is up to 2 kg.

Letter size: the sum of length, width, and height – up to 90 cm, whereby the largest of the three dimensions can be up to 60 cm. The minimum size is 9 x 14 cm.

If the letter is in the form of a roll, the dimensions of the letter are as follows: the sum of the length and the two diameters may be at most 104 cm, with the largest of these dimensions being up to 90 cm. The sum of the length and the two diameters may be at least 17 cm, the length of the letter being at least 10 cm.

Envelope ensures that the content remains intact at all stages of the transfer. Only letterpost items containing greeting cards or postcards can be accepted in open envelopes.

Postal items in international postal traffic are submitted by the sender open, so that the post office employees can inspect, in the presence of the sender, the contents of the postal item in terms of regulations governing the customs and foreign exchange control of postal items. If letterpost items contain customs goods, they must be dispatched to the customs post office for the purpose of submitting them for customs inspection. These items can be received in the post office as insured items or small packets. The sender needs to fill in the „Customs declaration“ form (CN 23).

Letterpost items not subject to customs clearance contain:

  • written statements;
  • public documents, commercial correspondence, business books or goods, legal and financial documents;
  • checks, bills, bonds, stocks, savings, payment cards made out in the name of an individual, and other securities;
  • books, newspapers, and magazines whose senders are private entities;
  • printed material from the fields of culture, education, and science, or documentation that is sent in accordance with international agreements;
  • the documentation related to international tenders and bids;
  • TV, film, or otherwise recorded news, as well as image and software features for indirect emissions through the mass media;
  • up to two SIM cards for mobile phones;
  • up to two original optical discs (CD, DVD, etc.).

How to address a letter for international postal traffic?

Proper addressing ensures safe and timely delivery.

Examples of proper addressing

Delivery standards for priority letterpost items 

Which articles are prohibited from being sent by mail?

Postal items must not contain: dangerous and harmful substances, objects whose transfer threatens the health and life of humans and other postal items, narcotics, except when the addressee and the sender are authorized by law for drug trafficking; live animals, money, coins, banknotes, other securities, precious metals and valuable pieces of jewellery, except in insured postal items, and other goods and object the transfer of which is prohibited by law and other regulations.

When sending postal items abroad, you need to find out if the articles you want to send are prohibited for import into the destination or transit country.

The list of forbidden and conditionally accepted articles for import or transit through a specific country.

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