Post Express – courier service - Service Description

Post Express – courier service

Post Express – a new name for speed.

Service of collecting postal items at the address is available in 120 settlements.

Fast and secure receipt and delivery of postal items throughout Serbia.

Use Post Express services to send documents, goods, and other items for which there are no legal prohibitions.

Collection of postal items at the address of the customer is scheduled by calling 011 3607 607 or 0800 100 808. The service is available in more than 120 places in Serbia.

Use our web or mobile application to quickly and easily create requests for collecting Post Express items, without calling the Contact Centre. Look for the free Web Express, Android or iOS Application “Post of Serbia”.

Submission of postal items at post office counters is enabled in over 1000 places in Serbia.

Express items are delivered at the address of the customer in all places throughout Serbia.

The weight of a Post Express item can be a maximum of 20 kg, except for the Instant Delivery Service, for which the maximum is 15 kg.

Maximum dimensions of Post Express items are 60x50x50cm.

Track the status of Express Items electronically via Track & Trace or by calling the Contact Center at 0800 100 808 or +381 11 3607 607, on weekdays from 8 am to 6 pm and on Saturdays from 8 am to 3 pm. Also, if you use the Web Express, Android or iOS Application “Post of Serbia”, you have the opportunity to track your postal items at the most important transfer points.

Next day delivery

The delivery on the entire territory of Serbia is performed until 19 hrs on the following working day along with a free-of-charge SMS notification on the arrival of the postal item.

Next day delivery – delivery in post offices

Delivery model that allows the recipient to collect the postal item at a time that suits them in one of the 400 post offices across Serbia by presenting a personal identification document for review and a received SMS message.

The sender submits the postal item exclusively at the post office counter, and when submitting the postal item, it is necessary to inform the employee at the post office of the name and contact phone number of the recipient and the postal number of the selected delivery post office.

Next Day Delivery – Delivery at Parcel Machines

Delivery model that allows the recipient to collect the postal item at the selected parcel machine within 2 (two) working days from the day of the arrival of the postal item at the parcel machine. After the expiration of this period, the postal item is sent to the delivery post office responsible for the parcel machine, where it is stored until the expiration of the period provided for the storage of the postal item in the delivery post office.

List of parcel machines where the delivery of postal items is performed.

The sender submits the postal item exclusively at the post office counter, and when submitting the postal item, it is necessary to inform the post office employee of the recipient's name and contact phone number and the address of the selected parcel machine.

Same day delivery

Delivery of postal items in another city, on the same day from 4 pm to 8 pm.

Check the places where Post Express items are received and delivered.

Instant delivery

Delivery of postal items within the same city, in just a couple of hours.

Delivery of postal items in the Belgrade area - 4 hours from receipt.

Delivery of postal items in other cities - 3 hours from receipt.

List of cities where Instant Delivery Service is available.

PostExpressLUX

Delivery of the postal item in the same city at a predetermined time during the same day. The sender submits a request for the collection at least 24 hours in advance.

Services upon Request and Other Services

Selecting services upon request and other services provides added value for the customer.

 

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