ЈП Пошта Србије

Express services are services which provide shortest guaranteed delivery time in domestic postal traffic and expected time of delivery in international postal traffic. The Post of Serbia offers its customers Post Express service for sending the items within Serbia and EMS service for sending the items abroad.

Post Express items have the shortest guaranteed delivery times, registered receipt number, and can be dispatched as: items with or without insured value, COD items, items with return receipt, personal delivery items, return of the signed documentation to the sender.

Post Express items can be delivered as postal items with the service Next Day Delivery, Next Day Delivery - Delivery at the Post Office, Next Day Delivery - Delivery at the Parcel Machine, Same Day Delivery and Instant Delivery.

Guaranteed delivery times for Post Express items are:

• Next Day Delivery - the next day until 19:00 hrs;
• Next Day Delivery - delivery at the post office - the postal item is available for collection at the delivery post office on the next working day;
• Next Day Delivery - delivery at the parcel machine - the postal item is available for collection at the selected parcel machine on the next working day;
• Same Day Delivery - the same day until 20:00 hrs;
• Instant Delivery - 4 hours after receiving the postal item for Belgrade area and 3 hours for other cities.

Postage fee for Post Express items can be charged to the sender, recipient, or third party, in cash or according to the invoice for customers with whom the contract was concluded.

Postage fee for Post Express items can be charged to the sender, recipient, or third party.

Post Еxpress items can be sent as COD items, and the money will be paid to the sender by the postal money order, via PostNet, or payment order, depending on which COD document the sender chose when submitting the item.

Post Express items may contain documents, written notices, goods and other items, except those subject to legal prohibitions. Prohibitions apply to the transfer of the following: money, jewelry, precious metals, precious stones (except in cases of insured items), animals, narcotics and psychotropic substances, radioactive, flammable and other dangerous substances, weapons, ammunition and all other items whose transfer is prohibited by law. The consequences of sending items and goods excluded from transfer in Post Express items shall be borne by the sender.

In the spirit of socially responsible business, we have provided environmentally friendly packaging for Post Express items. Typical branded packaging made of recycled materials includes various types of polyethylene and cardboard envelopes, with a price range from 9 to 30 dinars. It is sold in post offices defined for the receipt of Post Express items throughout Serbia.

Find out the easiest and fastest way to send your Post Express item by looking at our Send-Receive app. You can also send a request for collecting the postal item using the Mobile Android, iOS Application of the Post of Serbia or the Web Express Application. You can as well call our Contact Center at +381 11 3607 607 or 0800 100 808.

Address label is a numbered form used to address Post Express items. By signing the address label, the sender confirms the accuracy of entered data. The sender must indicate on the address label what type of item he wants to submit: insured item, item with return receipt, COD item, or personal delivery item).

Return postage is charged in cases when the postal item is returned to the sender and when it is indicated on the item that the recipient pays the postage for the transfer of the item. Return postage is charged from the sender i.e. the sender pays double the amount of postage, reduced by the price of unexecuted special services.

If the postal operator's liability is established, the customer or an authorized person has the right to compensation for damages in the following cases:

• in the event of exceeding the time limit for the transfer and delivery of a Post Express item, the customer is entitled to double the amount of the postage charged for that item;
• in the event of loss or complete damage to a Post Express item without indicated value, the customer is entitled to ten times the amount of the postage paid for the transfer;
• in the event of loss or complete damage to a Post Express item with indicated value, the customer is entitled to the amount indicated on the item and the amount of postage charged for that item;
• for damage or reduction of the contents of a Post Express item, the customer is entitled to an amount equal to the determined or estimated part of the damage or reduction of the contents of the item, but not greater than the amount that would be paid in the event of loss or complete damage to the item;
• for an unperformed, incompletely or incorrectly performed Post Express postal service – triple the amount of the postage charged.

The postal operator is exempt from liability for compensation for damage if:

• the damage was caused by circumstances that were not known to the postal operator when accepting the postal item, and that could not have been foreseen, avoided or remedied (force majeure);
• receipt, routing, transmission and delivery of postal items was carried out in accordance with the provisions of this law and regulations issued pursuant to this law;
• the damage was caused by the sender's failure to select the proper postal service or to secure the contents of the postal item;
• the address is incomplete or incorrect.