Post Express – courier service

Post Express – a new name for speed.

Express services are services which provide shortest guaranteed delivery time in domestic postal traffic and expected time of delivery in international postal traffic. The Post of Serbia offers its customers Post Express service for sending the items within Serbia and EMS service for sending the items abroad.

Post Express items have the shortest guaranteed delivery times, registered receipt number, and can be dispatched as: items with or without insured value, COD items, items with return receipt, personal delivery items, return of the signed documentation to the sender.

For Post Express items, you may choose Next Day Delivery, Same Day Delivery, or Instant Delivery service.

Guaranteed delivery times for Post Express items are:

  • Next Day Delivery until 12 hrs – the following day until 12 hrs;
  • Next Day Delivery until 19 hrs – the following day until 19 hrs;
  • Same Day Delivery – same day unti 20 hrs;
  • Instant Delivery – 4 hrs from collecting the item in Belgrade and 3 hrs for other cities and towns.

Postage fee for Post Express items can be charged to the sender, recipient, or third party, in cash or according to the invoice for customers with whom the contract was concluded.

Postage fee for Post Express items can be charged to the sender, recipient, or third party.

Post Еxpress items can be sent as COD items, and the money will be paid to the sender by the postal money order, via PostNet, or payment order, depending on which COD document the sender chose when submitting the item.

Post Express items may contain documents, written notices, goods and other items, except those subject to legal prohibitions. Prohibitions apply to the transfer of the following: money, jewelry, precious metals, precious stones (except in cases of insured items), animals, narcotics and psychotropic substances, radioactive, flammable and other dangerous substances, weapons, ammunition and all other items whose transfer is prohibited by law. The consequences of sending items and goods excluded from transfer in Post Express items shall be borne by the sender.

For Post Express items, we provide free packing material.

To find out about the easiest way to send a Post Express item, use the Send-Recieve application or contact the Call Center at 0800 100 808 or 011 3607 607.

Address label is a numbered form used to address Post Express items. By signing the address label, the sender confirms the accuracy of entered data. The sender must indicate on the address label what type of item he wants to submit: insured item, item with return receipt, COD item, or personal delivery item).

Return postage is charged in cases when the postal item is returned to the sender and when it is indicated on the item that the recipient pays the postage for the transfer of the item. Return postage is charged from the sender i.e. the sender pays double the amount of postage, reduced by the price of unexecuted special services.

In case that the accountability of the postal operator is determined, the customer or an authorised person has the right to receive compensation in following cases:

  • loss or complete damage to the Post Express item with indicated value – the amount indicated on the item increased by the amount of charged postage per value and ten times the amount of postage charged for the item, reduced by the postage per value.
  • partial damaging or reducing the content of the Post Express item with indicated value – the amount of the determined damaged part or reduction of the content, not higher than the amount which would be paid in case of loss or complete damage to the Post Express postal item with indicated value;
  • loss or complete damage to the Post Express item – ten times the amount of charged postage.
  • partial damaging or reducing the content of the Post Express item – the amount of the determined damaged part or reduction of the content, not higher than the amount which would be paid in case of loss or complete damage to the Post Express postal item;
  • non-performed, partially performed or incorrectly performed Post Express service - five times the amount of postage charged;
  • exceeding the delivery time limits for the Post Express item – three times the amount of postage charged.

The postal operator is obliged to compensate the customer who paid the postage for the transfer of that postal item.

The postal operator shall not be liable and shall not approve compensation for damages in case of loss or damage caused by the following:

  • fault of the sender or receiver;
  • inadequate packaging;
  • damage caused by the very nature of the postal item;
  • unpredictable events beyond the control of objective human capabilities (accidents, natural disasters, strikes, roadblocks, etc.).

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