Services at request and services provided automatically

Services provided at the request of the sender, recipient or ex officio.

Sending a registered item with a return receipt - An item for which the sender requires a written confirmation of the delivery on the form "Return receipt", which is returned and delivered to the sender
Change or correction of the addressee’s address
Redirection of a registered item to a new address including "poste -restante"
Return of an item from the receiving post office, before dispatch
Return of a registered item, after dispatch
Inquiry procedure for a registered item
Issuance of an additional certificate on insured items posting
Packing of parcels
Addressing of items
Filling in the forms

Safekeeping of the postal item, in post office outside of prescribed deadlines, but no longer than 30 days
Redirection of postal items to the new address including "poste-restante"
Redelivery of postal items
PO Box usage
Delivery of "poste-restante" item to the address
Delivery of registered postal items by hand
Issuance of a Certificate or a certified copy of a postal document relating to the delivery of a recorded item

Return of non-delivered item to the sender
Reception and recording of authorisations
Re-packing of the item with damaged content, reporting on item’s irregularities and informing the customer
Opening and review of the contents of the item suspected of containing prohibited items by a commission, based on the decision of the competent authority
Safekeeping of the item for delivery, pursuant to the deadlines set by the general conditions (storage charge) - per day
Submitting the items for customs clearance for export - parcels
Submitting the items for customs clearance for import – parcels
Submitting the items for date-stamping or control to the competent authority
Notifying customers that they need to submit necessary or missing documents for customs clearance
Return of overpaid postage

Redirecting the parcel to new address (the possibility to use this service depends on the conditions defined by the designated postal operator of the destination country)
Returning the parcel from the Post of Origin, before dispatch
Changing the address of the parcel (the possibility to use this service depends on the conditions defined by the designated postal operator of the destination country)
Claiming of parcels
Issuing additional proof of receipt
Issuing a certificate or certified photocopy of a postal document relating to the delivery of the parcels (the possibility to use this service depends on the conditions defined by the designated postal operator of the destination country)

Returning undelivered parcels (return postage free of charge)
Repacking parcels with damaged content and composing a Note on the irregularity of the item
Submission of parcels for customs clearance in export