EMS (Express Mail Service) - Service Description

EMS (Express Mail Service)

Quick transfer of items for business customers in over 60 countries worldwide.

Post Express - your partner for success.

EMS items are registered postal items, without indicated value and without special services, weighing up to 30 kg.

EMS items in international traffic may contain: documents, goods, other items except those prohibited by Universal Postal Union and laws of individual countries.

Reception of EMS items:

List of countries for sending EMS items

track the status of your EMS item electronically at track&trace, via Track&Trace delivery operators system, or by contacting Call Center at 0800 100 808 or 011 3 607 607, every working day from 8 till 18 hrs and on Saturdays from 8 till 15 hrs.

Prohibited items

Check the list of forbidden and conditionally accepted articles for import or transit through a specific country.

What can be sent in an EMS item?

EMS items are used to send documents, goods, and other items except for those prohibited by the Universal Postal Union and laws of individual countries.

More information

Documents

By calling +381 11 3607 607 or 0800 100 808, documents can be sent from the desired address from the following locations across Serbia – provided that the weight of the item does not exceed 0.5 kg, or by submitting the item at the post office counter.

More information about EMS items and proper addressing of documents

Good in the form of gifts

If you wish to send a gift, it is necessary to enclose a completed EMS address label with the postal item, as well as the appropriate number of copies of the Customs Declaration (CN 23) form if you send more than four articles in the postal item. Also, it is necessary to enclose the Proforma Invoice and Statement on the sender’s memorandum, entitled "Belgrade Customs Office" (Novi Sad or Niš), Customs Post Office Belgrade (Novi Sad or Niš), depending on the territorial affiliation of the place from which the postal item is being sent to the competent customs post office. If the legal entity does not use the stamp in its business, stamp certification on this document is not required.

Samples and advertising material

If you want to send samples or advertising material, it is necessary to enclose the following documentation with the postal item:

  • statement for export of advertising material and samples, on the sender’s memorandum, entitled "Belgrade Customs Office" (Novi Sad or Niš), Customs Post Office Belgrade (Novi Sad or Niš), depending on the territorial affiliation of the place from which the postal item is being sent to the competent customs post office. If the legal entity does not use the stamp in its business, stamp certification on this document is not required.
  • proforma invoice with the declarative amount of goods, on the memorandum of the sender;
  • the appropriate number of copies of the customs declaration form (CN23), if you send more than four articles in the postal item.

Goods of commercial nature

If you want to send a postal item containing goods of commercial nature (goods intended for resale), the following documents are required:

  • unique customs document (JCI form) - with the mediation of forwarding;
  • the appropriate number of copies of the customs declaration form (CN23), if you send more than four articles in the postal item.

Note: The Customs Declaration (CN23) must be filled in legibly, with a detailed description of the contents of the postal item, by type of articles, their weight and value (general descriptions of articles such as: "spare parts", "samples", "food products", etc.) are not allowed. In order to expedite customs clearance in the destination country, the reccomendation is that the information be entered in English, French or the language used in the country of destination. By placing their signature in the appropriate section of the form, the sender confirms the accuracy of the entered data.

Post of Serbia – DHL

Post of Serbia in cooperation with DHL International enables sending of DHL postal items, which can be submitted at the counters of 66 post offices in Serbia.

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