Sending parcels abroad - FAQ

Sending parcels abroad

Send parcels to your customers, associates or business partners abroad.

Parcels for international postal traffic must be submitted open.

Value of the parcel means insuring the goods and enabling compensation for the damage up to the amount of the indicated value, in cases of loss or complete destruction of the parcel.

No. The postage for the transfer of parcels in international postal traffic must be paid exclusively by the sender when submitting the parcel.

It is necessary to enclose the following documentation with the postal item:

  • ”Statement for export of advertising material and samples” on the memorandum, entitled "Customs Belgrade" (Novi Sad or Niš), Customs Post Office Belgrade (Post Novi Sad or Post Niš), depending on the territorial affiliation of the place from which the item is sent to the competent customs post.  The sender, by putting his signature and possibly the seal (if he/she uses seal in his/her business) in the appropriate section, confirms the accuracy of the entered data;
  • Proforma invoice or other commercial, official or accounting document with a declarative amount of goods,  on the memorandum (only for the purposes of the customs office of our country). The sender, by putting his/her signature and possibly the seal (if he/she uses in his/her business) in the appropriate section, confirms the accuracy of the entered data;
  • Completed Parcel Label CP72 has to bi filled in legibly, with detailed description of the item contents, according to the item type, their weight and value (general description such as "clothing", "footwear", "food products", etc. are not allowed). In order to expedite customs clearance, it is necessary to enter the data in English, French or the language in use in the destination country. The sender, by putting his/her signature and possibly the seal (if he/she uses the seal in his/her business) in the appropriate section, confirms the accuracy of the entered data.

Use the Post-Šped service and hire the Post to represent you during the customs clearance. Depending on the manner you opt for in order to complete the customs clearance, the parcel can be handed over in several ways:

  • Handing over a parcel with "JCI form”, before the customs procedure  – parcels which contain commercial goods (goods intended for further sale) are handed over with the "JCI form" for customs procedure, exclusively in the customs posts, in Belgrade, Novi Sad and Niš.
  • Handing over a parcel without JCI form, before the customs procedure  – all legal entities are allowed to, with the help of postal shipping, hand over parcels in all post offices. These items are accompanied by the above documentation for performing the customs procedure in export, depending on the parcel contents.
  • Handing over items after the completed customs procedure – parcels for which the customs procedure have been performed, can be handed over in all post offices, on the same day after the completed customs procedure, with "JCI form".

You can find contacts of the Postal Shipping Post Šped on the official site of the Post of Serbia within the Logistics services tab.

If you are a natural entity and you wish to send goods, not intended for sale, you may submit the parcel in any post office.

You can do it electronically, on the official site of the Post of Serbia www.posta.rs, on the basis of the parcel receipt number, you can track its status. Information on the parcel status can also be obtained by calling the Contact Centre at  0700 100 300.

In international postal traffic deadlines for transmission and delivery of parcels are not guaranteed, but expected.

If you are not satisfied with the data visible in the system for postal items tracking, you need to initiate an inquiry procedure at the post office.

On the official site of the Post of Serbia, within the tab “Sending parcels abroad“, you can find the List of prohibited items for import or transit through a certain country“. By selecting a country where you want to send a parcel, you will access the List of items which are prohibited for import (or transit) or are conditionally accepted.

On the official website of the Post of Serbia, within the tab  “Sending parcels abroad“, there are contact phone numbers and mail addresses of the Customs Post Belgrade, Novi Sad and Niš through which you can find information on the possibilities and conditions of sending certain items abroad.

Postal parcels sent abroad must not contain: narcotic drugs and psychotropic substances, explosive, flammable and other dangerous as well as radioactive substances, counterfeit items and piracy material, offensive nad immoral items, live animals, explosive devices, ammunition or their copies, items which, by their nature or packaging, can be dangerous for employees and which can damage other postal items or postal equipment, documents having the character of current and personal correspondence of persons other than the sender or the recipient, effective domestic and foreign money, except in cases of approval by the National Bank of Serbia (in insured postal items), other items whose import or trade is prohibited in the destination country.