Sending parcels within Serbia - FAQ

Sending parcels within Serbia

Make a contract with the Post of Serbia and choose one of the custom-made services for business customers.

Yes, if there is an organized delivery to that address.

For sending parcels within Serbia, they are submitted closed.

The maximum weight of the parcel sent within Serbia is 31.5 kg. Parcels weighing more than 20 kg are submitted in post offices which have technical capabilities for receiving these kinds of parcels.

No. The parcel is a closed postal item with indicated value, which contains goods and other items.

The customer of postal services proves his identity with a valid identity document, such as:

  • ID card;
  • passport;
  • refugee ID;
  • other personal documents issued by the state authorities for which the records are kept and which contain a photograph, registration number of the document and personal data (name and surname, date and place of birth and unique identification number);
  • foreign travel document, national ID of foreign citizens, travel document for foreigners and identity card for foreigners issued by the competent authority in the Republic, as well as other documents on the basis of which the identity of its holder - a foreign citizen can be established, and which contain a photograph.

Exceptionally, as a proof of identity, the statement of the witness with signature besides the signature of the recipient can also be used, with the obligation to enter the data from the personal identification document, on the basis of which the identity of the witness was determined.

The customer can submit a claim in the domestic postal traffic within 60 days from the day of the delivery of the item (in case of losses, overdue and non-performance of the service). If the customer does not submit a claim within the stipulated deadline, he loses the right to financial compensation.

The customer can file a claim in case of damage or reduction of the contents of the postal item no later than the next working day, and within 60 days from the date of delivery of the item the customer can submit a Claim for compensation. If the user does not file a claim within the prescribed period, he loses the right to compensation.

When the claim refers to the recorded item, the sender or the authorised person initiates the inquiry procedure in any post office. Based on the insight into the Certificate of posting of the parcel, which the sender is obliged to submit for inspection and the data he gives in the conversation with the employee, the employee in the post office fills in the "Inquiry" form, which is then printed and given to the customer for inspection, to determine the accuracy of data, and which the customer signs, after confirming the entered data.

The Post shall respond within 8 days from the day of receipt of the claim in the domestic postal traffic.

Minimum dimensions of the address side of the parcel are 9 x 14 cm.

The sum of length and circumference of the parcel, at the widest point crosswise, can be maximum 300 cm, with the largest dimension being up to 150 cm, except when it comes to bulky parcels.

Bulky parcel is every parcel whose dimensions exceed the abovementioned dimensions, and which, due to its shape or structure, cannot be packed and transported with other parcels. The sum of length and circumference of the bulky parcel, at the widest point crosswise, can be maximum 350 cm, with the largest dimension being up to 200 cm, if there are technical possibilities for receiving and transferring a bulky parcel. Bulky parcels are received as special handling parcels and they are subject to special handling postage.

Deadlines for the delivery of postal items imply the time from the reception of the item to its delivery. The Post is obliged to deliver all received postal items in domestic postal traffic in the shortest possible time, but no later than 5 (five) working days, not including the date of reception.

The deadlines for the delivery of postal items do not include:

  • the reception day,
  • delays due to the incomplete and incorrect address;
  • delays due to the force majeure;
  • non-working days and days  when delivery of postal items is not performed.

If the Call for Item form was left at the addressee’s address before the deadline for delivery of the item, it is considered that the Post fulfilled its obligation and delivered the item within the prescribed deadlines. 

The highest indicated value of the parcel is up to 50,000 RSD.